Hello, I have tried everything!! Everytime i try to import the photos from my Win 10 PC it consumes all the memory and crashes. i have attached an error from event log, please help!!
How many files are you trying to import and by which method?
You may want to try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.