Elements 2023 organizer Keeps Crashing During Import

Forum|Forum|3 years ago
December 19, 2022
2 replies
434 views

Hello, I have tried everything!! Everytime i try to import the photos from my Win 10 PC it consumes all the memory and crashes. i have attached an error from event log, please help!!

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S

Somya_Agarwal

Adobe Employee

Hi,

What is the format of the images you are importing?

Thanks!

Greg_S.

Community Expert

What are the specs of your computer?

How many files are you trying to import and by which method?

You may want to try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

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