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Elements 2023 Photo downloader issue

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My photo dowloader no longer shows thumbnails and looks like this

Problem or error

Jeff ArolaCorrect answer

Community Expert

As an experiment, try setting the scalling to something like 125% and see if the Advanced Dialog button comes back.

Jeff Arola

Correct answer

Community Expert

As an experiment, try setting the scalling to something like 125% and see if the Advanced Dialog button comes back.

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Nick_BaelzAuthor

Known Participant

It worked ! Thank you so much. as long as I keep the scaling no higher than 225% , it was on 250% as recommended, the advanced dialog box appears.

Am delighted!!

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Jeff Arola

Community Expert

What is the screen resolution of computer set to?

If i remember correctly it seems if your screen resolution is too low, the Advanced Dialog button won't show.

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Nick_BaelzAuthor

Known Participant

My Computer screen is "scale and layout " 250% (recommended) and the resolution is 3840 x2160 (recommended)

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Greg_S.

Community Expert

That is really odd. It looks like you are in the Standard dialog, but there is no Advanced dialog button to switch back to the thumbnail view:

It also looks like the taskbar is covering over part of the downloader. Do you have the Windows taskbar set to autohide? If so, try turning that setting off.

You might also try to reset the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.

If neither of those suggestions work, I think you may have to uninstall and reinstall the program.

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Nick_BaelzAuthor

Known Participant

I cannot see any button Reset Preferences on next launch. This is what Preferences general tab shows
Nick

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