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Bob2836490802er
Participant
February 21, 2023
Answered

Elements 2023 photo editor temporary freeze on loading

  • February 21, 2023
  • 2 replies
  • 408 views

Using Elements 2023 on Dell XPS 8930 64Bit PC  Windows 10 Pro  up to date

When I load elements photo editor the screen draws OK then freezes for around 40 – 50 seconds.

Then it’s fine.

 

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Correct answer Bob2836490802er

Problem was editor having difficulty connecting to print spooler.  Updated HP printer driver and all OK now.

2 replies

Bob2836490802erAuthorCorrect answer
Participant
February 23, 2023

Problem was editor having difficulty connecting to print spooler.  Updated HP printer driver and all OK now.

Bob2836490802erAuthor
Participant
February 23, 2023

Should of added:  Had Elements 2020 with this problem and thought upgrade to 2023 might sort it, but no. Saw a post that sufgested repair of catalogue may be the solution, but no difference.  I'm in UK and cannot find an Adobe support phone number or find a CHAT option. Have run with administrator privalages but not the solution. Looking at services but not an expert.  Recently un-installed Adobe Genuine Service (completely erroneously), could this be the problem? Cannot find where to download for re-installation.

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