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Bob2836490802er
Participant
Feb 21, 2023 5:51 PM UTC
Answered

Elements 2023 photo editor temporary freeze on loading

Using Elements 2023 on Dell XPS 8930 64Bit PC  Windows 10 Pro  up to date

When I load elements photo editor the screen draws OK then freezes for around 40 – 50 seconds.

Then it’s fine.

 

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Bob2836490802erCorrect answer
Participant
Feb 23, 2023 3:19 PM UTC

Problem was editor having difficulty connecting to print spooler.  Updated HP printer driver and all OK now.

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2 replies

Bob2836490802erAuthorCorrect answer
Participant
Feb 23, 2023 3:19 PM UTC

Problem was editor having difficulty connecting to print spooler.  Updated HP printer driver and all OK now.

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Bob2836490802erAuthor
Participant
Feb 23, 2023 1:38 PM UTC

Should of added:  Had Elements 2020 with this problem and thought upgrade to 2023 might sort it, but no. Saw a post that sufgested repair of catalogue may be the solution, but no difference.  I'm in UK and cannot find an Adobe support phone number or find a CHAT option. Have run with administrator privalages but not the solution. Looking at services but not an expert.  Recently un-installed Adobe Genuine Service (completely erroneously), could this be the problem? Cannot find where to download for re-installation.

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