Skip to main content
George30111612f6oc
Known Participant
May 28, 2023 5:41 AM UTC
Answered

Elements 2023, windows 11. get photos from card reader. no valid files found

I have downloaded elements 2023 on windows 11. When I try to get photos off of my memory card. I have a message pop up that says "no valid files found"

 

This topic is closed to new replies. Start a new post to keep the conversation going.
Greg_S.
Greg_S.Correct answer
Community Expert
May 28, 2023 6:15 AM UTC

Are you trying to download raw files from the card?  If so, have you installed Camera Raw from the Help menu?

View reply

3 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
May 28, 2023 6:15 AM UTC

Are you trying to download raw files from the card?  If so, have you installed Camera Raw from the Help menu?

Translate
    George30111612f6ocAuthor
    Known Participant
    May 28, 2023 1:51 PM UTC

    No, I have not installed camera raw. I will have to find out what camera raw is. Thanks

    Translate
    George30111612f6ocAuthor
    Known Participant
    May 28, 2023 6:36 PM UTC

    Thanks Greg. That worked

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices