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dougn62153364
Participant
August 29, 2024
Question

Elements 2024 Crash Report

  • August 29, 2024
  • 1 reply
  • 279 views

Just installed Elements 2024 two days ago an every time I start the organizer I get a crash report. It happens again during editing but it does not stop me from editing. I do not know how to interpret the data. I've pasted a copy of the report below. Can someone help fix this. Every time I get the report I send to Adobe, must be at least 20 times, but have not heard back. Is there a way to contact support directly? Thanks

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Elements Organizer" applicationVersion="24.0" build="20230730.Git.main.42f3bd9" source="Windows-Client" crashType="n/a">
<time year="2024" month="8" day="29" hour="18" minute="32" second="22" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="d5664751-783b-4424-ac37-70a1ef3fe43c"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32683" machine="AMD Ryzen 5 3600 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3593 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="4095 MB" caption="AMD Radeon RX 5500 XT" description="AMD Radeon RX 5500 XT" driverDate="20240823000000.000000-000" driverVersion="32.0.11037.4004" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_7340&#38;SUBSYS_38221462&#38;REV_C5&#92;6&#38;10DFE151&#38;0&#38;00000019" installedDisplayDrivers="amdxc64.dll,amdxx64.dll,atidx9loader64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000140155134">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000140155134" symbolname="imageUtil::PIEWrapper::getIsPIEInitialized"/>
<stackStatement index="1" address="0x000000014013E892" symbolname="imageUtil::PIEWrapper::getIsPIEInitialized"/>
<stackStatement index="2" address="0x00000001401401C6" symbolname="imageUtil::PIEWrapper::getIsPIEInitialized"/>
<stackStatement index="3" address="0x000000014014432E" symbolname="imageUtil::PIEWrapper::getIsPIEInitialized"/>
<stackStatement index="4" address="0x0000000005293629" symbolname="dvacore::messaging::Broadcaster::BroadcastMessage"/>
<stackStatement index="5" address="0x00000001400B25D3" symbolname="unknown"/>
<stackStatement index="6" address="0x00000000052933C8" symbolname="dvacore::messaging::Broadcaster::BroadcastMessage"/>
<stackStatement index="7" address="0x0000000005297655" symbolname="dvacore::messaging::PostMessageToUIThread"/>
<stackStatement index="8" address="0x00000000051C21C5" symbolname="dvacore::UTF8StringStream::`vbase destructor&#39;"/>
<stackStatement index="9" address="0x0000000005301827" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="10" address="0x00000000051EF567" symbolname="dvacore::config::GetVersionString"/>
<stackStatement index="11" address="0x00000001400B25D3" symbolname="unknown"/>
<stackStatement index="12" address="0x00000000051EF661" symbolname="dvacore::config::GetVersionString"/>
<stackStatement index="13" address="0x00000000051F1A80" symbolname="dvacore::config::ExecuteTopLevelFunction&#60;void&#62;"/>
<stackStatement index="14" address="0x0000000005301913" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
<stackStatement index="15" address="0x0000000005302254" symbolname="dvacore::utility::OSComponent::GetType"/>
<stackStatement index="16" address="0x00007FFEFE7682E1" symbolname="DispatchMessageW"/>
<stackStatement index="17" address="0x00007FFEFE767F9C" symbolname="DispatchMessageW"/>
<stackStatement index="18" address="0x00007FFEFE7730CD" symbolname="GetClassLongW"/>
<stackStatement index="19" address="0x00007FFF001B4174" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="20" address="0x00007FFEFD6D1534" symbolname="NtUserGetMessage"/>
<stackStatement index="21" address="0x00007FFEFE7753FA" symbolname="GetMessageW"/>
<stackStatement index="22" address="0x00000001401EA7C7" symbolname="photoCreation::imageData::operator="/>
<stackStatement index="23" address="0x00000001401ECC95" symbolname="photoCreation::imageData::operator="/>
<stackStatement index="24" address="0x0000000140231912" symbolname="photoCreation::imageData::operator="/>
<stackStatement index="25" address="0x00007FFEFF1E257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="26" address="0x00007FFF0016AF28" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0xFFFFF568CF499800"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0xFA808A69F10B0000"/>
<register name="RDX" value="0xFFFFFFFD49EF6F00"/>
<register name="RSI" value="0x000000000014D520"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014CD80"/>
<register name="RBP" value="0x000000000014CE80"/>
<register name="RIP" value="0x0000000140155134"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
September 20, 2024

Over the past couple of days, there have been some issues with the installation files.  I suggest that you uninstall the program and download and install again from this link.  If you are still facing issues, you can start a chat session with Adobe Support by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.

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