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stradivarius1312
Participating Frequently
October 22, 2023
Question

Elements 2024 Freezes

  • October 22, 2023
  • 1 reply
  • 726 views

Just installed Win PSE 2024 in demo mode. The mouse cursor disappeared - I can see some menu elements being highlighted by mouse over but they are unresponsive. The whole interface in unresponsive.

 

It is currently converting my PSE 2021 catalog - it is recognizing faces in my videos (100 files processed out of 975). Maybe it will recover when all files will be processed.

 

Editor works correctly. Changed the background to dark but it is in light mode in organizer. 

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    1 reply

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 22, 2023

    The Editor can become non-responsive while a lot of media analysis is taking place in the Organizer.  It should be OK after face recognition has been completed.

    S
    stradivarius1312Author
    Participating Frequently
    October 23, 2023

    Thanks for the follow-up Greg ! All my media has been importe. Alas, the problem remains. My cursor is invisible and the menus elements are invisible.

     

    When I try to save the catalog I have a console window saying (in French)

    Erreur : le processus "Elements Auto Creations 2024.exe" est introuvable.

    [processus terminé avec le code 128 (0x00000080)]

    I am running Windows 11 Pro - and I chose a custom installation directory.

    S
    stradivarius1312Author
    Participating Frequently
    October 23, 2023

    Tried a re-installation with all the default options, still the same problem.

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