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Brent358414422vrq
Participating Frequently
March 4, 2024
Question

Elements 2024 installation fault: 'An unknown error has occurred' (4% into installation)

  • March 4, 2024
  • 2 replies
  • 1052 views

I purchased Photoshop Elements 2024 (from a store and received a card with registration number in the mail) but am unable to install it.  I've seemed to have successfully downloaded and unzipped it but installation fails at 4% completion with the message 'An unknown error has occurred'.  There's no further information and I have to then force quit the window.

I have an older computer but believe it meets the specs (Windows 10 with 10GB RAM, >13 GB free space and a AMD A10-6800K APU Radeon graphics card).  I've read various help threads, downloaded the installer from different browsers, run it as administrator, run it from the desktop, restarted my computer, ... but with no success as of yet.

I'm not very computer savy so any suggestion is most welcome.  Thanks in advance.

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 6, 2024
    quote

    >13 GB free space


    By @Brent358414422vrq

     

    What size is the hard drive, and how much free space is there?

    B
    Brent358414422vrqAuthor
    Participating Frequently
    March 7, 2024

    Thanks everyone.!  Updating the OS and clearing some conflicts seemed to have resolved the issue. 

    I recall reading one other thread with the same action and outcome, so I would suggest this as a first action to anyone who experiences an immediate installation fault where no specific error number or definition given.

    Anyway, I appreciate your help / responses!  I now intend to happily familiarize myself with the changes.

    Glenn 8675309
    Glenn 8675309
    Legend
    March 4, 2024

    Turn off your anti virus, then try the install.     

    B
    Brent358414422vrqAuthor
    Participating Frequently
    March 5, 2024

    Thank you Glenn.  I failed to mention I tried that.  I tried again but am not confident it's truly all off.

    I initially had Sophos but now seem to have both Sophos and Windows Defender installed.  I don't know when I got the latter.  Nonetheless, I'm struggling to discern their status (both report problems) and how to disable them both.  I suspect I need to either take my computer into a shop, purchase a new one (and have them install photoshop), or seek a refund and ...?? (return to my abacus and film camera).  Thanks anyway, I appreciate your effort.

    B
    Brent358414422vrqAuthor
    Participating Frequently
    March 5, 2024

    Sorry, I neglected to clarify that no matter what I try I get the same generic error at 4% installed.

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