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johnd55503680
Participating Frequently
May 22, 2024 8:34 PM UTC
Answered

Elements 2024 Photo Editor Help, support, vid tutorials, forums not working

One desktop with oaid version and one laptop with trial version. Any of the help links do not work. Address bar:

192.147.130.58/chcservices/services/redirectu=http://help.adobe.com&p=PhotoshopElements_2024&l=en_US&id=AH_HOME

HTTP ststus 404-

type Status report

message

description The requested resource is not available

Apache Tomcat/7.0.37 - Error report

 

Organizer and Video Editor links work fine.

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Greg_S.
Greg_S.Correct answer
Community Expert
May 22, 2024 8:46 PM UTC

I can confirm your report.  There have been a number of temporary server issues lately so it will probably be cleared up in a day or two.  I will report it to Adobe.

11 replies

Participating Frequently
Aug 13, 2024 11:44 PM UTC

Finally, Adobe has fixed this issue.  Working today on my PE 2024.

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Participant
Aug 14, 2024 2:35 PM UTC

Thanks! Yes, its working for me today now also!

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Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
May 22, 2024 8:46 PM UTC

I can confirm your report.  There have been a number of temporary server issues lately so it will probably be cleared up in a day or two.  I will report it to Adobe.

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johnd55503680
Participating Frequently
May 22, 2024 8:52 PM UTC

Thank you, Greg. Already had two experts check it out remotely. Must have spent at least an hour each with no success.

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johnd55503680
Participating Frequently
May 23, 2024 3:00 PM UTC

Working now. Thanks to whoever fixed the issue. Wasn't an upgrade because still shows V24.0

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