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Magne32046430pyu4
Participant
Mar 25, 2024 1:46 PM UTC
Question

Elements 2024 Photo editor won't start

Hi. When trying to start the photo editor either form startup-window or from within the Organizer, Adobe prompts me for downloading a free trial. I am able to by license open both the Organizer and Premiere Elements Editor, but not the Photoshop Elements Editor. Shouldn't that be included in the package license-wice?

Regards, Magne

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3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Mar 25, 2024 6:57 PM UTC

If you have made a mistake in your purchase, you can contact Adobe Support and they should be able to rectify it for you.. You can start a chat session by going to the Contact Adobe Support page and clicking on the chat button in the lower right corner of the page. Make sure you are signed into your Adobe account and try typing Agent when the chat window opens.

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Mar 25, 2024 6:26 PM UTC

    Photoshop Elements is a separate program from Premiere Elements.

    Each have their own installation files and serial numbers.

    Did you purchase both programs?

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    Magne32046430pyu4Author
    Participant
    Mar 25, 2024 6:30 PM UTC

    Probably not. Maybe I have ordered Premiere Elements by mistake, instead of Photoshop Elements.

    Magne

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