Participating Frequently

Question

Elements 2024 purchased in Nov.23 has stopped working for me.

Forum|Forum|1 year ago
February 25, 2024
3 replies
867 views

I thought that the elemments 2024 home edition was a one time purchase. It has stopped loading

to my cumputer. Do I need a subscription for this or is there something else going on?

This is a windows based version

Any help is appreciated.

Thanks,

Greg

Windows

This topic has been closed for replies.

G

Greg33718233kqu8Author

Participating Frequently

Thanks for answering.

I down loaded the program directly from Adobe on Nov.9, 2023

I click on the Adobe icon and my main page opens up as normal. When I click on

Photo Editor, I get a message bar saying, "loading adobe photoshop editor workspace..." with a spinning star

next to it on the left. This usually only takes afew seconds. As of yesterday, this takes now about

30 seconds or better and then just nothing. The message bar and star jsut go away and all I see is the

adobe main page. The workspace just never loads.

Greg

Peru Bob

Community Expert

Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

G

Greg33718233kqu8Author

Participating Frequently

I just tried that twice. nothing happened at all. nothing opened to show
me any settings or preferences

Peru Bob

Community Expert

What, exactly, happens when you try to open it?

If there is an error message, what is the exact wording?

Can you open it directly from the exe file in Program Files?

Did you go to Help > Sign in and enter the serial number?

Did you purchase it directly from Adobe?

G

Greg33718233kqu8Author

Participating Frequently

Is there a real person that I can contact for help?

Peru Bob

Community Expert

Is there a real person that I can contact for help?

By @Greg33718233kqu8

If you want to contact Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded