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Participant
July 28, 2026
Question

elements 2025 crashes when importing photos

  • July 28, 2026
  • 4 replies
  • 42 views

I’m using Windows 11, photoshop elements 2025 freezes when I try to import or get photos from files.  

    4 replies

    Participant
    July 29, 2026

    Thanks for the advice. My problem was with the organizer. I can import using the Editor. I reset Preferences back to default and closed and restarted Elements 2025 Organizer. The Organizer still locks up if I try to Import. I can only exit Organizer using Task Manager to end it. 

    Glenn 8675309
    Legend
    July 29, 2026
    1. sign out of the editor.
       
    2. uninstall the editor-  when asked about keeping your preferences you can select “nope get rid of them” (not really but you get the idea)
       
    3. redownload pse 2025 from the product page in your adobe account (that part is important)
       
    4. 4. reinstall it.
    Participant
    July 29, 2026

    Thanks.  I followed your instructions and redownloaded pse 2025.  Seems to have solved the problem.

    Glenn 8675309
    Legend
    July 28, 2026

    Are you actually talking about the organizer?

    Reset your preferences for the editor.

    Reset your preferences for the organizer.

    the first images is the editor.
    the second image is the organizer.