elements 22 crash and freeze

Question

I have used elements for many yerar starting with elments 9 and never had any problems. I am now using elements 22 and it freezes about every other day, I have lost so much of my work . Please help!

kristelf60164362 · Accepted Answer

I have the same problems: PE 22 freezes constantly in the expert mode. After 8 photographs I have to give "Ctrl-alt- del" and start again. It's terrible and it takes days to photoshop my photo's.

Please help!! I can not find the answers on the internet. I use een updated windows 11 desktop and I use the updated PE 22. PLEASE HELP

Greg_S. · Answer

If you are using the Organizer and have a large catalog, the automatic media analysis that takes place in the background can be a cause of such freezes.  In the Organizer, go to Edit>Preferences>Media Analysis and  uncheck all the boxes to see if it makes a difference.  Otherwise, I suggest you contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help &  Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  With your permission, Support can take control of your computer to troubleshoot your problems.

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