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Inspiring
Oct 29, 2023 10:21 AM UTC
Answered

Elements 24 Error Message

I have downloaded and am using Elements 24 which is great BUT:

Every time I boot up my laptop or open PE24 I get an error message which suggests nothing will work although it has no effect on the app.  However it creates a nest of folders which I don't otherwise have: AppData/Roaming/Adobe/Common/LUTs.  The LUTs has two more folder inside it - Input and Output and both of these are empty.  How can I stop this happening?  I have completed and submitted the ino option on the error message and provided details for a response but got nothing back

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francisc75144729Correct answer
Inspiring
Nov 2, 2023 12:53 PM UTC

Problem solved by running the creative cloud uninstaller and then running Restoro.  Thanks for the votes folks

3 replies

Jeff Arola
Community Expert
Community Expert
Oct 29, 2023 1:53 PM UTC

What version of Windows are you using?

 

What is the error message your getting?

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Inspiring
Oct 31, 2023 10:03 AM UTC

Hi Jeff and sorry for delay in reply - life's been a bit like that

I have Windows 11 22H2 latest updates applied.

Screenshot of the message attached.

Any advice much welcomed
Thanks Francis

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francisc75144729AuthorCorrect answer
Inspiring
Nov 2, 2023 12:53 PM UTC

Problem solved by running the creative cloud uninstaller and then running Restoro.  Thanks for the votes folks

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