Skip to main content
A
Anonymous
May 14, 2009
Question

Elements 5.02 - Attempt to access invalid address

  • May 14, 2009
  • 23 replies
  • 45923 views

When I try to launch Photoshop 5.02 the welcome screen is displayed and I can open the Organizer, but when I attempt to open the Quick Fix or the other editor programs I get a dialogue box "Attempt to access invalid address"

This problem is on my profile only as Photoshop works when another user is logged in to the PC ( OS: Vista Home 32bit) and was working ok until a few week ago.

I have tried the following with no success:
Reinstalled the s/w.
Deleing the Photoshop folder from the AppData in my profile folder.
Deleting the Photoshop registry entries from Current User.
Searched the web for a solution

I know that I could delete my profile and create a new one, but I would only do this if all else failed as I would loose other settings just when I have all setup the way I want it.

Could anyone give me any pointers to where I might look to resolve this please.

Thank you. Niall

    This topic has been closed for replies.

    23 replies

    Show previous replies
    A
    Anonymous
    July 16, 2009

    I found an answer that worked for me, after ALL else failed. I have tried all of the suggestions on the forum and nothing else worked.

    I uninstalled BitDefender 2009 Free Edition from my XP, Sp3 machine and the Photoshop Elements 5.02 Editor started working normally again.  I hope this helps someone.

    Cheers

    D
    dizzy_55
    Participant
    November 5, 2009

    This may be way too late for anyone to use this info, but I just went through the same aggravation all of you seem to have experienced and then some... since most of you seem to have Vista.  I was using XP, not wanting to deal with the problems I heard were plaguing Vista users.  Still, I got the same invalid address message and tried what I could from your postings.  Then I spied the one about uninstalling Bit Defender 2009 and having access to Elements again.  I have Bit Defender Total Security 2010 recently installed, and found that instead of uninstalling it, I can just put it in Game Mode and I can use Elements again.  I have the 2009 version on my laptop, and I assume you can put that in Game Mode to regain access to Elements also.  I don't have Elements installed on my laptop.  Both of my computers are using XP.  So if there are any other dinosaurs out there who still have the old stuff, this may help you too.  Adobe doesn't help us at all.  Good luck!

    E
    EnglishTrevor
    Participant
    November 5, 2009

    Its a terrible shame when, otherwise excellent software, is ruined by poor customer service. I had problems because APE5 would not recognise mp4 videos or see my camcorder. I then found AVS4YOU and it takes care of all these problems and many others.

    A
    aberporth
    Participant
    July 14, 2009

    I too have recently had the same problem! I also found that if I run the programme as an administrator it worked. I e-mailed Adobe but have not had a reply. Looking at the messages on this site it does look as though Adobe is ignoring us and this problem. I just hope that running as an administrator does not cause any problems as I'm not that good on the computer to be able to fix a more complicated problem. I don't have the option of removing and reinstalling the programme as I had the programme in the computer when I purchased it and do not have a disc. Also for some reason I can't find a serial number on the programme other than a Sony customer serial number.

    All the best

    Alan @ aberporth

    A
    Anonymous
    July 13, 2009

    I also had user control turned off. I turned it on, right clicked to Run As Administrator and it works at least for now. Hopefully the situation is in control and maybe that will work for all. I'm running Vista Home Premium.

    J
    johntownes
    Participant
    July 12, 2009

    I have had a classic Good News/Bad News experience with this problem on Vista.

    The Good News is that by turning on User Control system in Vista, and goving Photoshop Emenents "administrator" permissions, it fixed the problem.

    The Bad News is that the User Control System screws up my Corel Painter 8 software. I can't save jpeg files because of "insufficient disc space" (which is nogt the case) plus it gives me all kinds of other problems.

    So this forces me to make the divils choice of which program to use, instead of having access to full working versions of both programs.

    Does anyone have any workarounds for this?

    I must vent and add that that Adobe's total unconcern about this issue is really annoying.

    F
    floridadocument
    Participant
    July 5, 2009

    Hi I am feeling the same way, Adobe, has some problem in my web-ste, I need somebody can help me in this situation.

    S
    sudburydave
    Known Participant
    July 5, 2009

    I, too, have this problem.  Since I haven't used PSE 5 for a while I don't know if it started in May.  But, based on a post at another site, the problem has been around since at least Jan 07.  A post at that site suggested starting in SafeMode and then selectively restarting with other startup programs running.  I had no problem starting and using PSE 5 in SafeMode but haven't made any attempt to go further in diagnosing the source of the problem.  But, if you only use the program occasionally, starting in SafeMode may be a satisfactory work around until one of the major players issues a proper fix.

    E
    EileenNY
    Participating Frequently
    July 4, 2009

    Hi Again, Everyone,

    You know, I've been reading all the replies here and getting more and more annoyed.  Here we all are in the Adobe Forums, having a problem with one of their products and as far as I've seen, they have not acknowledged us or the problem. I do thank each and every one of you who has responded to this problem. I'm glad we can at least try to help each other since Adobe seems to have abandoned us.

    I don't care if Elements 5.02 is an old version. It's their product and we paid them good money for it.  If we like it and want to keep using it, they should not be "punishing" us for liking that particular product.  Why should I be forced to pay again for newer version of a product I already have when the one I have serves its purpose and seems to have better performance than newer versions?

    It may be Microsoft messing this all up, and I do hate Vista, but I have to blame Adobe for not fixing it or helping us.  If we had to replace everything in our lives because there was a newer version, we'd be in chaos, not to mention, broke.

    Thanks to the advice in here I did get mine working again but who knows for how long?  There will be more updates from Microsoft, which we will need for security reasons, no doubt.  I am looking now, to buy something more reliable than Elements 5.2 and I am not looking at Adobe products.  If they care this little for their customers, I don't feel like giving them more money.  I'm very disappointed in Adobe because of this problem. 

    Just my own feelings.


    Eileen

    E
    EileenNY
    Participating Frequently
    July 4, 2009

    I guess I shouldn't have posted before.  Even though the advice I got here worked, my Elements 5.2 has just stopped working again giving me the invalid address message.  Now I'm at a loss.  Apparently it doesn't stay fixed.  Wow.

    Eileen

    H
    HTMLValidator.com
    Participating Frequently
    June 29, 2009

    I am using Vista x64 and recently encountered this problem. I tried compatibility mode and running with admin and it didn't work. But when I shut down Internet Explorer, it worked! Try that.

    Perhaps some sort of conflict with a recent IE security update.

    A
    Anonymous
    June 30, 2009

    Sadly I have drawn a blank with the various solutions I have tried including various ones from Adobe website at http://kb2.adobe.com/cps/333/333200.html which is for XP users.

    The only thing I have not tried so far is a reinstall of XP which I want to avoid if possible. Have given up with Adobe support, do they actually exist?

    I have other editing software I can use for now. Like other contributors I think an MS update has caused this so someone may find a solution eventually.

    Regards

    Steve

    T
    ThmLws
    Participant
    July 2, 2009

    To add to the puzzle, we installed Photoshop Elements on my girl friends

    laptop ( a Dell with Vista Home Premium) and she also has been keeping up

    with the MS updates, but unlike my Lenovo laptop with Vista, she had no

    problems accessing the PSE.

    Vista: the final insult! Next machine is definitely a Mac.

    Regards,

    Thom

    **************Dell Summer Savings: Cool Deals on Popular Laptops – Shop

    Now!

    (http://pr.atwola.com/promoclk/100126575x1222696924x1201468348/aol?redir=http:%2F%2Faltfarm.mediaplex.com%2Fad%2Fck%2F12309%2D81939%2D1629%2D1)

    R
    raptor55
    Participant
    June 22, 2009

    This is so frustrating.  I can't use the PS Elements.  I did the right click, but the admin option is blacked out.  I really need the program.  Can anyone help?

    A
    Anonymous
    June 22, 2009

    I have been running my system with User Account Control disabled to stop the annoying message when you try make any system changes. I have turned this on again and I am now able to run PS in admin mode. Posting this just in case someone else ran in to the same problem.

    No joy yet in getting a fix by uninstalling updated - the quest continues.

    raptor55 are you using XP or Vista? Do you have restricted account? Have you tried using a different account?

    R
    raptor55
    Participant
    June 23, 2009

    This is my personal laptop.  I'm the only user.  I'm sure I gave myself all the admin access.  If I have a restricted account, it was not done on purpose.

    Sadly, I'm not that computer literate.  I only figure how to use a few features on Elements and was thrilled that I could do as much as I could do.

    My laptop is Vista.

    A
    anon125
    Inspiring
    June 8, 2009

    This could be cheapo adobes way of forcing you to buy later versions.

    later versions have other problems that i don't like.

    I am using an XP  and have tried everything

    even regedit.

    it will work in safe mode.

    it will now open the organizer but wont go to the editor "cannot connect to editor"

    yes i even defragged after removing the software.

    i have gone back as far as the  restore points go. in case it was something i installed.

    i installed it so many time i put the serial number in a file on desktop so i can copy and paste.

    does anyone at adobe have the guts to read this forum - i very much doubt it.

    Note i also sent them an email about a premiere 7 problem - the reply was ridiculous!

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices