Elements 7

Question

I purchased and installed Elements 7 several years ago. It has been working very well until a few days ago. It locks up when I try to open any of the options at the start up screen. I tried all the trouble shooting answers I could find with no success. I uninstalled the program and reinstalled it using the original disk. I no longer have the product key. ( didn't know I needed it after original installation). I got a "generic" key from a forum and it let me install the program. The program still will not open. Same issue as before. Any suggestions? Is the program no longer supported?

I did ask the same question in live chat and was sent to this discussion. Chat is passed below.

Thank you,

Jim S

[email removed]

Your case number: 0222177413 JIm Scherrer

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‎9‎:‎45‎:‎26‎ ‎AM

Purva:

Hello! Welcome to Adobe Customer Service.

‎9‎:‎45‎:‎32‎ ‎AM

Purva:

Hi Jim.

‎9‎:‎45‎:‎41‎ ‎AM

Purva:

I understand you are unable to activate the software. Is that right?

‎9‎:‎45‎:‎47‎ ‎AM

JIm Scherrer:

Hello Purva

‎9‎:‎46‎:‎18‎ ‎AM

JIm Scherrer:

That is correct, or there is something wrong with the program

‎9‎:‎47‎:‎25‎ ‎AM

Purva:

May I have the serial number of the product you are referring to?

‎9‎:‎48‎:‎41‎ ‎AM

JIm Scherrer:

I do not have the serial number from the original CD case. I used a generic number[serial number removed]

‎9‎:‎49‎:‎14‎ ‎AM

JIm Scherrer:

This is for Photoshop Elements 7

‎9‎:‎49‎:‎23‎ ‎AM

Purva:

Thank you for the details.

‎9‎:‎49‎:‎39‎ ‎AM

Purva:

May I know the exact error message you are receiving while activating the software ?

‎9‎:‎51‎:‎07‎ ‎AM

JIm Scherrer:

There is no error message. I just will not open past the original sign on screen

‎9‎:‎51‎:‎40‎ ‎AM

Purva:

Okay.

‎9‎:‎51‎:‎40‎ ‎AM

Purva:

Please allow me 1-2 minutes to review your account details.

‎9‎:‎51‎:‎53‎ ‎AM

JIm Scherrer:

OK

Your chat transcript will be sent to jjcssch@aol.com at the end of your chat.

‎9‎:‎54‎:‎46‎ ‎AM

Purva:

We appreciate your patience and apologize for the wait.

‎9‎:‎55‎:‎07‎ ‎AM

Purva:

I am sorry but, the support for this product is available only through our Adobe Forums.

‎9‎:‎55‎:‎18‎ ‎AM

Purva:

Please sign in to our Adobe Forums and post the issue and our Product Experts will reply with the resolution.

‎9‎:‎55‎:‎25‎ ‎AM

Purva:

The link to Adobe Forums: http://forums.adobe.com/index.jspa

‎9‎:‎56‎:‎00‎ ‎AM

JIm Scherrer:

Do you know what that resolution is?

‎9‎:‎56‎:‎52‎ ‎AM

Purva:

I am sorry but, relevant team will contact you via email within resolution once you post the issue.

‎9‎:‎56‎:‎54‎ ‎AM

Purva:

Is there anything else I can help you with?

‎9‎:‎57‎:‎18‎ ‎AM

JIm Scherrer:

I guess not.

‎9‎:‎57‎:‎40‎ ‎AM

Purva:

Alright.

‎9‎:‎57‎:‎41‎ ‎AM

Purva:

Thank you for contacting Adobe, goodbye!

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John T Smith · Answer

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

What is the exact error message that you see?

Is this where you got your "generic" number?

CS2 + Acrobat 7 + Audition 3 (AND EARLIER) Activation Server is gone, so read below

https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html?promoid=19SCDRQK

You MUST use the special version and serial number on the page, not your original disc or serial number

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