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claireh40389053
claireh40389053
Participating Frequently
January 6, 2017
Question

Elements 7 with new Dell Inspiron 15 7000?

  • January 6, 2017
  • 1 reply
  • 736 views

I am frustrated and feel like I have been on a merry-go-round (which isn't too merry) trying to find out how to talk to someone or even post a question.  I am new to forums etc.

I have Elements 7.  Just bought the new Dell Inspiron 15 series 7000. Windows 10 I think!  Loaded the Elements from my old computer and Elements looks funky.  I am an artist and mainly use Elements to crop photos.  I could upload a photo to Elements but the cropping tool looked very funky and everything was hard to maneuver.  What can I do?  Thanks for listening! 

Claire Harkins

creativeclaire9@gmail.com

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 6, 2017

    Hi Claire,

    Please accept our sincere apologies for the inconvenience.

    Loaded the Elements from my old computer and Elements looks funky.

    I could upload a photo to Elements but the cropping tool looked very funky and everything was hard to maneuver.

    I would request you to please upload the screenshot of the same and explain what you find issue with. This would be helpful in understanding the issue better and assisting you accordingly.

    Thanks,

    Arshla

    claireh40389053
    claireh40389053Author
    Participating Frequently
    January 6, 2017

    Thank you. I will try to get help doing this tomorrow. Not sure you could

    see the problem. The crop tool is distorted and very small. It kinda works

    but the configuration of the crop tool is different. Cheers Claire

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 6, 2017

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

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