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geeturn
geeturn
Participant
May 18, 2017
Question

Elements 8 Problem after Windows 10 Update

  • May 18, 2017
  • 1 reply
  • 3042 views

I purchased Adobe Elements 8 several years ago and have had no problems using it until last week after a Windows 10 update was executed on my PC.  Not sure if there is a correlation, but now I'm having problems. I can open and edit photos on Elements 8 but cannot save them. Elements fails to respond any time that I try to save a photo, whether it is edited or not.  I have uninstalled and reinstalled Elements without any change in performance.  What can I do?

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    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    May 18, 2017

    I would trash the pse 8 preferences folder in

    C:\Users\User Name\AppData\Roaming\Adobe\Photoshop Elements

    and delete the folder named

    8.0

    geeturn
    geeturnAuthor
    Participant
    May 18, 2017

    Thanks for the suggestion, but I can't find a folder named "8.0".  I can only find a file named "Adobe Photoshop Element Prefs" in the C:\Users\User Name\AppData\Roaming\Adobe\Photoshop Elements\8.0\Editor folder.  I can't seem to open or change that file. Should I delete that file?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 18, 2017

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    -or more on permissions https://forums.adobe.com/thread/2293598

    Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also, as you have discovered... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

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