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harrym26612694
Participant
December 1, 2019
Answered

Elements 8 purchase no longer showing up in my Adobe purchase history

  • December 1, 2019
  • 4 replies
  • 482 views

Hello,

I just tried reinstalling a version of Elements 8 in a new computer but it was no longer showing up in my order history, although I do have an account with Adobe. I had used the order history previously to install the program to a new computer.

 

A call to Adobe support didn't resolve the issue. Any suggestions on what a next step might be?

 

Thanks,

Harry

This topic has been closed for replies.
Correct answer Peru Bob

Do you have more than one email address?

Maybe you registered it under another email address.

4 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
December 1, 2019

Do you have more than one email address?

Maybe you registered it under another email address.

H
harrym26612694Author
Participant
December 1, 2019
Yes, that was the issue. I actually found serial number , otherwise this would likely not have been resolved.

Sent from Mail for Windows 10
Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 1, 2019

Your serial number should show up under your Adobe.com account profile's My Products, if you have registered the product. 

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
December 1, 2019

Adobe support is supposed to furnish you a link to photoshop elements 8, provided you can give them your pse 8 serial number.

 

Use contact us under Don't see your app or plan?

on this page:

 

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

hatstead
hatstead
Inspiring
December 1, 2019

Unless you have the disk for this old version of PSE, I don't know of a way to install.

It is problematic that PSEv.8 will function properly on a modern operating system.

Keep looking on Amazon and the big big box stores for a good price on the most recent iteration of the software, esp. at this time of the year.

H
harrym26612694Author
Participant
December 1, 2019
Thanks for the response. It runs well on my old computer using Windows 10. So I assume it will also run on this new computer.

Does anyone know it the serial number is embedded in the computer the software is installed on? AdobeLicencingFilesBackup that shows a bunch of numbers. Might one of these be my serial number?

Thanks,
Harry

Sent from Mail for Windows 10
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