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A
Anonymous
January 31, 2010
Question

Elements 8: Serial Number Accepted, Log-on Okay; Download 30 day Trial.

  • January 31, 2010
  • 1 reply
  • 43632 views

I have purchased Photoshop Elements 8; my serial number is accepted, and account opens under my name and welcomes me back.  I receive a notice that I have a notice "check out some quick tips to see what you can do with your 30-day trial of Photoshop Elements 8".

I get no option to contact Customer Service by Email.  I am on the East Coast, Time Zone "-5"; I can't even get "On-Line Chat".

I am going to delete the program, and absorb the cost; this is not the only program available for processing photographs!  I plan to find another program that has an easier Customer Service function.  I am doing all of their work, and find it impossible to get satisfactory Customer Service.

PS:  I am also deleting Adobe "Reader 9" from my system!

John Anderson, 20 Haven Avenue, Abingdon, MD 21009.

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    1 reply

    A
    Anonymous
    March 25, 2010

    Hi John,

    Have you already returned the product? If you are still interested together we can discuss the issue and see if I can help you..Sorry saw this post only today..

    Regards,

    Ankush

    A
    Anonymous
    March 25, 2010

    Ankush Ved,

    I didn't want to return the software; I had trouble figuring out how to download and reinstall PhotoShop "Elements 8" when I upgraded my operating system to "Windows 7". I think I have figured out how to do it. If I have any problem when I finish installing the Windows 7, I'll get back to you. For the time being, I think I'm okay.

    Incidentally, I purchased "Elements 8" through downloading it. Is there any way I could just buy the disk now? It would be a lot easier to use the disk, if I need to do a reinstall later.

    Thanks,

    John

    A
    Anonymous
    March 25, 2010

    Hi John,

    Glad to hear that you havent given up on PSE.

    Just a suggestion: If PSE 8 is already installed right now on your machine and you are planning to upgrade your OS now, then please uninstall it first and then upgrade the OS. This way you will be able to make sure that you dont run into any issues which may be caused by OS upgrade.

    I am not much aware of how sales team works to be very frank, but I know that there have been instances on the forum where users have contacted Adobe sales team, talked to them over the phone, explained the situation and got a backup/duplicate DVD by confirming that they are having a valid serial number/purchase order of PSE 8. Try it out and you might be lucky to get a copy for yourself.


    Regards,

    Ankush

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