Skip to main content
walker 21
Participating Frequently
August 4, 2017
Answered

Elements 9 - Glitches

  • August 4, 2017
  • 8 replies
  • 983 views

Hi

I am trying to edit my photos in Elements 9, but when I go to the tabs at the top and click on them, eg: file, edit, etc., I am unable to see what is in the drop down boxes.

This is also the case for my Elements 9 organiser.

I recently performed the Windows 10 update, but the problem started about 2 weeks before I did the update.

The two below images are from Elements 9 Editor. I now have no words in the menu fields when I drop them down.

The two below images are from my organiser. The view is at full screen, but as you can see where the words File, Edit, etc. are, they have been chopped in half and unreadable. The same goes for when I am able to get a menu to drop down it is all bunched up and unreadable.

Is there a fix for any of this or an update for the software??? Since I have had Elements 9 from 2011 I have never received an update, even though I regularly check for them.

I need to edit over 300 images for a client in the next week and with all these issues it is not possible to do so.

Is there a way to reinstall the software onto my computer and not loose any edits that I have previously done and is it possible to do it with out the original CD? When I installed Elements onto my computer I did it via CD. At the moment I am not near the CD for another month or more.

Buying the latest version of Elements is also not an option at this point in time.

Thanks for your help in advance.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer hatstead

    Well, that didn't last long.

    Only got a few hours out of it.

    The problem has resurfaced. Looks like I will be uninstalling and reinstalling until I get my project done. This may take some time.


    https://forums.adobe.com/people/walker+21  wrote

    Well, that didn't last long.

    Only got a few hours out of it.

    The problem has resurfaced. Looks like I will be uninstalling and reinstalling until I get my project done. This may take some time.

    You can download the free 30-day, fully functioning, PSEv.15. Hopefully that is sufficient time for you to complete your project. Then, if you like it you can purchase the license subsequently.

    Download Photoshop Elements free trial | Adobe Photoshop Elements

    8 replies

    walker 21
    walker 21Author
    Participating Frequently
    February 2, 2018

    It looks like the latest version of Windows updates have now fixed this issue.

    Windows update, Windows 10, version 1709.

    Many restarts of my computer and not a single glitch with Elements 9.

    Participating Frequently
    August 5, 2017
    walker 21
    walker 21Author
    Participating Frequently
    August 5, 2017

    WOW.

    Thank you so much for the answer.

    It took a while to read through all the answers, but eventually I found the best answer that might have suited and it appears that I have.

    I downloaded the Elements 9 software again and this has worked.

    I was a bit stressed out when I had to uninstall the program as I did not know if I would have to re-enter all my library again.

    But as you know, being a staff member, all my library and edits previously done have come back just as they were.

    Thank you so much and I plan to buy the most up to date software ASAP when I can afford it, all thanks to your answer. You're a life saver.

    Now to get on to editing all the client images before my deadline hits.

    walker 21
    walker 21Author
    Participating Frequently
    August 5, 2017

    Well, that didn't last long.

    Only got a few hours out of it.

    The problem has resurfaced. Looks like I will be uninstalling and reinstalling until I get my project done. This may take some time.