Skip to main content
robertl65550840
Participant
August 18, 2017
Question

Elements 9 not working properly after Windows 10 Creator upgrade

  • August 18, 2017
  • 3 replies
  • 636 views

After Windows 10 Creator was upgraded Elements 9 stop working correctly.  The side tools on the left side will not right click to activate the sub tools, click on the FILE

and it shows a FOLDER icon instead of list of files, and after opening a picture file and try to edit it it freeze up.  Had to use Windows TASK Manager to end the program.

I uninstalled and reinstalled Elements 9 and same problem.

Stop all SERVICES in Windows and same problem.

Ran in SAFE Mode in Windows and same problem.

Ran System File Checker in Windows and found no missing or corrupted files.

Reloaded the Fonts (as suggested by a user) and same problem.

Adobe stated old programs (elements 9) with new Windows 10 operating system is the problem with Microsoft and not with Adobe.

My PC is a 64 bit processor will Elements 15 work properly in Windows 10?

    This topic has been closed for replies.

    3 replies

    Participant
    September 14, 2017

    I had the same problem. But it's working again after I downloaded the elements 15 trial version. Try it and let me know if it also works for you.

    Adobe Employee
    August 21, 2017

    You can check out these threads also for more troubleshooting :Microsoft Community

    Re: PSE 9 menus are blank

    Thanks,

    Arshla

    hatstead
    Inspiring
    August 18, 2017

    robertl65550840

    My PC is a 64 bit processor will Elements 15 work properly in Windows 10?

    It should.

    Suggest that you download/install the free 30-day trial of PSEv.15. If it works to your satisfaction, you may purchase the license subsequently.

    Download Photoshop Elements free trial | Adobe Photoshop Elements