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A
Anonymous
December 25, 2010
Answered

Elements 9 Organizer only imports one folder at a time

  • December 25, 2010
  • 22 replies
  • 50208 views

Well I purchased Elements 9 after not being happy with the products included with my camera's.

System is an i950 processor, Windows 7 Ultimate 64bit, 12 GB RAM, 120GB SSD and a 1 TB hard drive.  Basically a system that gives me no trouble with any other software, for the most part, crash free.

I have a home server that runs on a gigabit network.

Pictures folder has about 25000 pictures.

My biggest problem from the beginning was importing my pictures.

I would do an import on the mapped drive for Photos and not all would be imported when I checked back later.

Then the issues increased when I would go in and actually try to import more than one folder at a time.  All that would happen would be that the first folders contents would get imported but the second folder would get ignored.

If I highlighted 10 folders, only the first one would import.

Big big pain in the behind when you have things organized properly.

Also, must say that the organizer portion is buggy.  Crashes a lot, and on a system like mine it shouldn't be slow to react which it is.

Haven't even got to the editor portion yet.  Hope it isn't worse.

Merry Christmas everyone!!

Message title was edited by: Brett N

    This topic has been closed for replies.
    Correct answer Brett N

    Hello all,

      First off, I would like to thank RDNelson for his very insightful remarks about the importance of settings when working with networks. More than just the physical capabilities of the hardware must be taken into consideration. I am not trying to say that you cannot use a network with PSE, just that it is not recommended. When you start to encounter issues it is best to go back to the basics to find out where the issue arises. Taking a network out of the equation will help tremendously. As Greg14 brought up, KISS.

      Second, sometimes it is a good idea to disable features such as the Auto-Analyzer. This is not to say that everyone should do so, but for some people it would be best. Everyone's library of images and videos is going to be unique. I will admit that some images and video have a hard time being classified by the algorhythms and it can become stuck in a loop of reanalyzing the same assets again and again, or just not getting past certain items. Again, my thanks to RDNelson for his excellent suggestion. If you find that you are having issues with the Auto-Analyzer, try his workaround of manually analyzing in groups (new import batches, by album, by keyword, by folder, etc). Then, if a particular batch cannot be analyzed, those assets can be further examined to determine if an issue is arising from them. Such issues can arise from invisible sources, such as metadata in the file that was added by the device that created the file (such as camera Exif data or from a scanner).

      To Mark "Crash Conrad", John Rellis has a Batphone to our engineering team. He has provided very helpful information to both our developers and our customers.

      A note on the issue of selecting multiple folders but only one folder is imported. This seems to be an issue with Windows Explorer on Vista/7 machines. This same issue does not happen on the Mac version of Organizer. Nor does it happen with the exact same version of the software on Windows XP.

      In order to get to the bottom of any of the issues listed on this forum, we need to get very explicit information on when and how the issue occurs. If a network is the source of the issue, we will need to know everything about that network in order to engineer a solution. All software has issues, but some issues only appear under very specific circumstances that did not happen while in the "lab". To find a fix, we must be able to reproduce the environment to find the root cause and deal with it. All the information that you can provide, so that anyone reading this forum could reproduce the same behaviors, would be of the utmost help.

    -Brett

    22 replies

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    J
    Joyce_M_Rivera
    Participant
    December 29, 2010

    I don't have a solution either but I do have a similar problem with my PSE 9 Organizer.  I am running on a MAC with 5 GB RAM and a 1 TB hard drive.  I have never had problems with previous versions of PSE.  A lot of my pictures won't import into my folders and when I try, it starts to import the pictures, and then I get an error message saying that the files types aren't supported or the pictures are already there.  When I go and look in Finder, the pictures are there and they are small .jpg pictures but I can't access them through the Organizer.  I have tried to reconnect missing pictures several times, and I have uninstalled and reinstalled twice (now on my third time), repaired and optimized the Organizer talked to support a couple of times and it's still not working.  If anyone has any ideas, I would really appreciate it.  This particular version of PSE is the 1st one for the MAC that doesn't have Bridge but uses the Organizer instead.  I never had problems using Bridge and I actually prefer it; so I am at the point of returning PSE 9 since it is not working like advertised, Adobe should have left Bridge in PSE and not messed with a good thing


    P
    Phil Atk
    Participating Frequently
    December 29, 2010

    Not really a reply, but I have a similar issue to you.

    I'm using Elements Organiser 9 with Vista. The Auto Analyser doesn't seem to work properly. If I start it manually, it just sits at 0% complete for ever. If I let it go in the background, it appears to be analysing, but eventually I will get an error box come up and auto-analysing stops. Facial pattern recognition seems to have stopped workin when it did at first.

    What is of interest here though is that I have found that Files have been imported, but there are no thumbnails to show for it in many cases. I've tried to reimport the files, but it comes back and says that they are already there!! I don't know how to force Elements to re-recognise these files and display them.

    Any suggestions welcome even if it means rebuilding the database.

    C
    commodon
    Participant
    April 18, 2011

    I am more than happy to comment that the ElementsAutoAnalyzer will consume (at least on my Vista Business system) 1.4GB of physical memory and the same of virtual memory as it goes about its task to autotag 9,000 photos.  In fact, I can trace it's memory utilization whilst it runs in the background, never releasing any of it.  I eventually have to kill the process to return the memory to the system.  To ensure the issue does not repeat itself, I've since disabled the autotagging feature within the Organizer.

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