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rened49810527
Participant
October 5, 2025
Question

Elements cannot be registered on a second iMac.

  • October 5, 2025
  • 1 reply
  • 268 views

A week ago I bought Elements 2025. I installed it on two identical Macs at home. (Sequoia 15.6.1) with the same Adobe account.

On the first Mac it works fine, but on the second Mac I presently keep getting the message that 'my trial period is over'. Quiting Adobe Apps and logging back in to Elements gives the same result. Reinstalling the app did not help either.

 

After 15 minutes of nonsense, the chatbot transferred me to a human being, who appeared to work in sales. Transferring me to support did not work. There is no mail address, no contact form. How do I get past this? [insulting comment removed by moderator]

1 reply

Derek Cross
Community Expert
Community Expert
October 5, 2025
jane-e
Community Expert
Community Expert
October 6, 2025

@rened49810527 

 

You don't need to repost. Your thread has been moved to the Photoshop Elements forum for you.

 

Jane

jane-e
Community Expert
Community Expert
October 6, 2025

@rened49810527 

Try each of the four steps on this Help page and let us know how it goes:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Jane