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Participant
July 8, 2020
Question

Elements chrashs - import of pictures

  • July 8, 2020
  • 1 reply
  • 192 views

Hello. I have a problem importing photos into the organizer. I want to import multiple photos from my iphone. However, the import of certain photos always stops and the program crashes. It stops responding. However, if I import the problem photo individually, this works wonderfully. So it can't be the photo itself. I hope you can help me. Unfortunately, the installed update did not improve either.

In Advance thank you.

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1 reply

Greg_S.
Community Expert
Community Expert
July 9, 2020

It is my belief that the problem you are seeing is a bug in Apple iOS 13.  If you search the web, you will see that others have similar problems using non-Adobe programs.  You will also find many "solutions" to the problem, but none of them work with any consistency.  Take a look at this discussion for more information.