Participant

Answered

Elements closes when asked to print

Forum|Forum|2 days ago
May 24, 2026
5 replies
72 views

I have two computers. Both have Photoshop Elements 2025 installed. If I try to print from either of the computers Elements closes.

My old version of Photoshop (CS6) has no problem printing. I also have the latest version of Affinity and again I have no problem printing from it. I have tried all the fixes suggested by contributors to the Adobe and other forums without success.

My computers run Windows 11 pro. The printer is a humble Canon G650 Pixma. Can any of you bright people suggest a solution?

Thank you.

John

Correct answer LAMY2017

from

Greg_S.Correct answer

Community Expert

Does this happen in the Editor, the Organizer or both? What OS are you using? Are you getting any error messages?

In the Editor, try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.

If that doesn't fix the problem, try reinstalling your printer driver.

G

GriersonAuthor

Participant

Just an update. I hadn’t tried it but the program will print from Organiser. I have reset the preferences again in Editor but still it closes without printing.

G

GriersonAuthor

Participant

Thank you. I have tried this solution a number of times. I will now migrate to the Elements forum. At 85 can’t afford Photoshop any more!!

Peru Bob

Community Expert

Update your printer driver.

G

GriersonAuthor

Participant

Thanks. Done so without success.

jane-e

Community Expert

@Grierson

This is the Photoshop forum. Please post to Photoshop Elements instead:

https://community.adobe.com/photoshop-elements-714

Jane

G

GriersonAuthor

Participant

Thank you. Force of habit 😊

jane-e

Community Expert

@Grierson

Your thread has been moved by someone to the PSE forum, so you don’t need to repost!

Jane

L

LAMY2017Correct answer

Legend

from

Greg_S.Correct answer

Community Expert

Does this happen in the Editor, the Organizer or both? What OS are you using? Are you getting any error messages?

In the Editor, try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.

If that doesn't fix the problem, try reinstalling your printer driver.

Larry

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded