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Dave339168359vpk
Participant
November 28, 2023
Question

Elements freezes when trying to use Adjust color for skin tone

  • November 28, 2023
  • 2 replies
  • 557 views

Was using Elements 2021. Macbook Pro 16 updated to Sonoma 14.1.1. After that whenever I try to use the "Adjust Color for Skin Tone" the Elements app freezes up and I need to Force quit to recover. I have seen the like before after an update and I moved to a new Elements, in this case I updated to 2024, and it fixed it. However, this time even 2024 version freezes. Any fixes?

    This topic has been closed for replies.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    January 25, 2024

    Appears to be fixed with the macOS Sonoma 14.3 update.

     

    Apple>System Settings>General>Software Update

    johnk21249501
    johnk21249501
    Participant
    February 21, 2024

    The issue still persists on mine. It is an Apple pro MacBook Pro on M1 chip. I've completely deleted it reinstalled the latest from the Adobe site and my Mac is fully up-to-date yet it still happens.

     

     

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      February 21, 2024

      john212,

       

      Your Mac is updated to macOS Sonoma 14.3.1 or what macOS are you using?

      Apple>About This Mac

       

      What version of Photoshop Elements do you have?

      Medha_Sharma
      Adobe Employee
      Medha_Sharma
      Adobe Employee
      November 29, 2023

      Hello @Dave339168359vpk,

       

      This issue is specific to macOS Sonoma and we're working with Apple to resolve it. For now, can you please try this feature in the Quick workspace and see if this helps? 

       

      Regards,

      Medha 

      E
      espressomac
      Participant
      January 18, 2024

      I have the the same freezing problem as @Dave339168359vpk  but with a Mini M2 Pro, Sonoma 14.2.1.  And yes, after a brief try in the Quick workspace, it worked fine.  Will still wait for a fix for Advanced mode.

       

      Also, the unpredictable/flaky effect of Shadows/Highlights seems to work fine in Quick mode too.  Related issue?

       

       

      Medha_Sharma
      Adobe Employee
      Medha_Sharma
      Adobe Employee
      January 21, 2024

      Hi @espressomac,

       

      This issue is fixed in the latest update of macOS Sonoma (14.2.1). Please try the feature in the Advanced workspace and check if it's working fine for you now. 

       

      Regards,

      Medha

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