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larrym3044933
Participant
October 7, 2019
Answered

Elements hangs on install.

  • October 7, 2019
  • 3 replies
  • 805 views

Just downloaded the Elements 2020 installers. When I execute either one it hits 6%, the window title bar quickly blinks twice. About 3 minutes later, while still at 6%, It tells me I don't have an internet connection. I DO have a good connection. I've tried disabling firewall, anti-virus, and vpn. Same results. I even tried to re-install Elements 2019 with same results. I'm running 64-bit and waayyy exceed all minimum requirements. Has anyone experienced this?

 

      This topic has been closed for replies.
      Correct answer larrym3044933

      The problem was with the installer timing out. I was direct to the zip file (3.7Gb ! ), which took over an hour to download ( Overloaded Adobe site?). Unzipped, all fixed. Be sure to delete the huge zip file when done.

      3 replies

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      Neil Watcyn-Palmer
      Participant
      October 9, 2019

      I have the same experience of the installer hanging on Windows.

      • I have used the Clean tool
      •  I have  used diferent browsers
      • I have been on  along chat woth the adobe  support who were PATHETIC.
      •  The advice was 

      get a new internet provider zour  internet connection is broken - despite the instraler loading to a MAC

      I have  even gone to the trouble of reversing Windows to a previous safe point when Adobe insatlled correctly .

       IT SUCKS and ADOBE are useless. Their final  iea was to buy a new pc - 

       

       AFter some soul searching and trawling I found this on ADOBEW forum..

       

      https://community.adobe.com/t5/Get-Started/Creative-Cloud-installer-hangs-on-initializing-installer/td-p/7728857

       

      IT WORKS.

      However - no celebrations  - I have been witout Adobe for  nearly a week.  The SUpport tesam need to be utterly ashamed of themselves for not knowing this - the problem is rife.

      The management of the support teams ned bonuses trimmed for failing in their duty to ensure that clients are well serviced by a team of professionals not a team of people who are low paid and  lack ANY idea of technology and front line support.

      once again 

       THIS TROUBLE SHOOTING STEP works 

      https://community.adobe.com/t5/Get-Started/Creative-Cloud-installer-hangs-on-initializing-installer/td-p/7728857

       

       

       

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      larrym3044933AuthorCorrect answer
      Participant
      October 18, 2019

      The problem was with the installer timing out. I was direct to the zip file (3.7Gb ! ), which took over an hour to download ( Overloaded Adobe site?). Unzipped, all fixed. Be sure to delete the huge zip file when done.

      Medha_Sharma
      Adobe Employee
      Medha_Sharma
      Adobe Employee
      October 20, 2019

      Glad to hear that you were able to resolve the issue. Hope you have a great time exploring Elements 2020!

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 8, 2019

      Use a different browser to download.

       

        Medha_Sharma
        Adobe Employee
        Medha_Sharma
        Adobe Employee
        October 8, 2019

        Hello,

        Please accept our sincere apologies for the inconvenience you had to face. Could you please perform the following steps?

        1. Use the Log Collector tool and share the logs with us.
        2. Navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file as well.
        3. Mention your system and OS details.

        Feel free to reach out to me if you need any assistance.

        Thanks,

        Medha

         

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