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M
MRBeales
Participant
April 9, 2021
Answered

Elements organiser 2020

  • April 9, 2021
  • 1 reply
  • 291 views

After using Instant Fix in Organiser I cannot return to Organiser without closing down and re-starting. This is an old problem, but the solution has been removed or the link to it has been changed.

Can anyone help - it may be something to do with string in Register?

This topic has been closed for replies.
Correct answer Phil Pickering

It's Solution 2 from this Knowledge Base article:

 

Mouse cursor not visible or menus not opening in Adobe Elements Organizer

 

 

1 reply

Phil Pickering
Phil PickeringCorrect answer
Legend
April 9, 2021

It's Solution 2 from this Knowledge Base article:

 

Mouse cursor not visible or menus not opening in Adobe Elements Organizer

 

 

    M
    MRBealesAuthor
    Participant
    April 14, 2021
    Hi Thanks for link to show how to make return path from Instant Fix in Organiser 2020 Elements work. By switching off Auto Hide and locking Tool Bar the return works.
    However, switching them back on, the link still works. Something changes and is stored.
    Why haven't the developers fixed this yet, as there was a similar problem in 2015 version?
    Thanks for your help.Mike Beales
      Phil Pickering
      Phil Pickering
      Legend
      April 14, 2021

      Yes, it does appear to be a recurrence of a problem which appeared around the time of Elements 15. It doesn't seem to affect all users, which suggests it has something to do with specific combinations of OS, GPUs and drivers. This is the sort of problem that takes a lot longer to solve than those which are more general and affect all users. But glad you're all sorted out now - and if it happens again, you know how to fix it 🙂

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