Elements Organiser 2022 not displaying thumbnails properly.

Question

As above and when trying to load a file from Organiser to Editor , Editor will not open.

Any help will be much appreciated as I have been trying to resolve this issue for months

Below is a screenshot illustrating the issue.

Glenn 8675309 · Answer

Mr Paris is one of the most knowledgable in this community....

Adobe Community Professional ,

Dec 15, 2019

Copy link to clipboard

"I can open it from the editor but I only get a torn file image in organizer. The file is format is psd"

Let's check a possible file size issue:

Does the 'update thumbnail' contextual option (right click) help?

It looks like a thumbnail generation issue.

If you delete from catalog and re-import (from files and folders), do you get the same torn icon?

Alternatively, create a new empty catalog and try to import from your drive.

Is this psd file made from a template, does it contain 'layer comps'?

Sign up