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raymondu80193488
Participant
September 24, 2017
Question

Elements Organizer 15

  • September 24, 2017
  • 1 reply
  • 307 views

I've had Elements 15 which i uploaded from disc and now after about four weeks with no problems. now, when i select  the organiser a box appears stating that

Elements Organiser is not currently licenced.and saying go to the photoshop elements editor, which i have. but what do i next ?

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    1 reply

    MichelBParis
    Legend
    September 24, 2017

    raymondu80193488  wrote

    I've had Elements 15 which i uploaded from disc and now after about four weeks with no problems. now, when i select  the organiser a box appears stating that

    Elements Organiser is not currently licenced.and saying go to the photoshop elements editor, which i have. but what do i next ?

    I don't know exactly what happens in your case, but the fact that the question is raised after four weeks suggests that your Elements was a 'trial version' and not yet licensed. You get similar message when in the editor after 30 days.

    That could happen if you have not entered the license key for your purchase. From the editor, use the 'Help' menu and check what is shown: is it 'Sign in' or 'Sign out'? If it's sign in, enter your key.

    If it's 'sign out', your editor is already licensed, and your message is curious. I have seen a few similar problems with the organizer when other Adobe apps are installed. Is this your case?

    raymondu80193488
    Participant
    September 25, 2017

    Thanks for your quick response. have followed your instructions and sign out is shown.

    Elements was bought as a present and loaded via the disc for Mac out of the box.

    Ray