Elements organizer 2023 has Thumbnail issues (at least) with HEIC files

Forum|Forum|3 years ago
October 25, 2022
13 replies
5798 views

I was running elements2022 and just upgraded to 2023. Organizer in 2022 was working fine with HEIC images. I updated the catalog when installing 2023.

Organizer 2022: thumbnails were correct and there were no issues with HEIC images.

Organizer 2023: thumbnails sometimes show up correctly but change even with no user actions occurring. Sometimes they change to black (no thumbnail?) sometimes the thumbnail for one HEIC image will be propogated to multiple other HEIC images. Different things seem to happen randomly each time. If you scroll down to other images in organizer, then back up to the HEIC files it happens all over again (with different results each time).

Additionally when one clicks on a thumbnail of a HEIC file the image will sometimes be corrupt.

Importing HEIC files into 2023 has the same issue - thumbnails of images to be imported are incorrect. There were no issues in organizer 2022.

Organizer has also crashed on several ocassions while investigating the above.

Problem or error

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Greg_S.

Community Expert

Thanks for the video but I understood your description since I have seen it myself. Perhaps you did not understand my response. My reference to Windows was to the Organizer keyboard shortcut in that OS. Try selecting the files with the problem thumbnails in Elements 2023 and press Shift+Ctrl+U. (You can also use the Update Thumbnail command from the Edit menu.)

G

Greg23879962zmawAuthor

Participating Frequently

Yes, I didn't understand what you meant. Tx for clarifying. I did update the thumbnails and that did put the correct thumbnails up - but it didn't fix the issue because, after less than a minute they got randomly corrupt just like before 😞

Greg_S.

Community Expert

Have you updated the problem thumbnails? (Shift+Ctrl+U in Windows) This should fix the issue.