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cjmnews
Participant
Oct 12, 2023 3:20 AM UTC
Answered

Elements Organizer 2023 unresponsive on launch

Elements Organizer 2023 was working earlier today.  Then stopped.

Now every launch the window looks like it is opening normally, but the window that appears is all black or all white, and Task Manager shows the process is not responding.

 

Of course I have tried to troubleshoot.

  • New Catalog
  • Repaired Catalog
  • Rename psa.prf
  • Rename status.dat
  • Reset Online (OLS rename)
  • Clear Cache
  • uninstall/reinstall
  • Log.txt has no errors (uploaded all logs)
  • Verified Windows and Graphics card are up to date.
  • rebooted

 

The editor still works, just not the Organizer.  No plugins added.

I did install Handbrake 1.6.1 and the supporting libraries between the time Organizer worked and didn't.  That has been removed.  I am very compute savvy, and 3 hours later no luck.  I just wanted to tag some photos and videos I had added earlier.

 

Support chat ended the conversation with no person on the other end every seeing it.  I guess I have to keep typing in the chat to keep it alive.

 

Any ideas?

    cjmnewsCorrect answer
    Participant
    Oct 14, 2023 12:05 AM UTC

    Restored the original videos and Elements Organizer still remained unresponsive.

    Created yet another Catalog with a longer name (Another Test Catalog) and Elements Organizer suddenly started working.

     

    Opened my original catalog, and Organizer worked still.  Added the updated videos back in, and restarted Elements Organizer, and it still works.

    Reinstalled Handbrake and Elements Organizer continues to work.

     

    This is a mystery. 

     

    View reply

    9 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Oct 12, 2023 6:39 PM UTC

    Out of curiosity, did you happen to perform this week's Windows Update before the Organizer failed?

    What else could possibly have changed on your computer?  New program installed, new hardware, etc.?

     

    I suggest you contact Adobe Support to resolve the issue.  With your permission, they can take control of your computer and try to figure out the problem. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com.

    Translate
    cjmnewsAuthor
    Participant
    Oct 12, 2023 7:03 PM UTC
    The new Windows update went in AFTER the Organizer failed.

    I tried to use the Support Chat box last night and they closed the chat
    without anyone connecting, I guess I need to type constantly until someone
    arrives. I may do this next week when I have hours to spend typing into a
    chat box during the daytime hours.

    The new software (Handbrake) was already documented in the original post
    and uninstalled.

    One change I am considering is I replaced 4 videos that were imported into
    the Organizer with a better color version just before the Organizer
    failure. I will put the originals back and see if the processing of faces
    is causing the issue. I can't disable that process because Elements
    Organizer can't open. I doubt this is the issue as Elements Organizer
    can't open with an empty catalog.
    Translate
    cjmnewsAuthorCorrect answer
    Participant
    Oct 14, 2023 12:05 AM UTC

    Restored the original videos and Elements Organizer still remained unresponsive.

    Created yet another Catalog with a longer name (Another Test Catalog) and Elements Organizer suddenly started working.

     

    Opened my original catalog, and Organizer worked still.  Added the updated videos back in, and restarted Elements Organizer, and it still works.

    Reinstalled Handbrake and Elements Organizer continues to work.

     

    This is a mystery. 

     

    Translate
    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Oct 12, 2023 7:02 AM UTC

    Press the Shift key while launching the Organizer.  That will take you to the Manage Catalogs dialog.  Create a new catalog and see if the program will open with it selected.

    Translate
    cjmnewsAuthor
    Participant
    Oct 12, 2023 10:06 AM UTC
    That was in the list of things already done.

    The organizer hangs opening new albums.
    Translate
    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Oct 12, 2023 4:35 AM UTC

    Uninstall/reinstall. If you also have Premiere Elements installed, you need to uninstall that program too. Otherwise the Organizer won't be uninstalled. 

     
    Translate
    cjmnewsAuthor
    Participant
    Oct 12, 2023 5:38 AM UTC
    Both were uninstalled, then a reboot, then both installed, the Organizer still will not open.

    Ideas?
    Translate
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