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Participant
December 13, 2023
Answered

Elements Organizer 2024 unresponsive when in full screen Windows 11

  • December 13, 2023
  • 1 reply
  • 1035 views

The organizer opens to cover the full screen.  Note that it isn't a maximized window, it is just the size of the screen.  Most buttons (e.g. the Import button) are not responsive. 

 

If I click the maximized toggle in the upper right hand corner of the window, it loses it's mind.  The window moves about 1/3 of the way down the screen, and portions of the window are now off screen.  Then each time I click, it alternates between full screen and about half the screen.  None of the buttons work.

 

One interesting note is that organizer screen covers the task bar (which is at the bottom of the screen in Windows 11).  No other app does this except a video player in full screen mode or PowerPoint in presentation mode.  My taskbar is not set to autohide, so it should always be visible.

 

What's really interesting is that I turned on a screen recorder in order to send a video to this group.  The resulting video file from the screen recording showed that when I clicked the Import button, it did display some options.  The problem is, those options are not visible when I am actually using the product.

 

It's almost like PE Organizer is bypassing Windows screen management and trying to implement some protocol on it's own.  

 

I see that someone posted a very similar problem for PE 2022 Organizer and Windows 11.  Is it possible they still have not fixed this problem?

This topic has been closed for replies.
Correct answer bradb61189816

I found the answer in another thread for PE Organizer 2019.  I adapted the registry entry to match PE 2024 (the location has changed since PE 2019).

 

Essentially you add a regword to "Computer\HKEY_CURRENT_USER\Software\Adobe\Elements Organizer\24.0\Organizer

Works like a charm 🙂

 

See screen shot for the regword to add.

1 reply

bradb61189816AuthorCorrect answer
Participant
December 13, 2023

I found the answer in another thread for PE Organizer 2019.  I adapted the registry entry to match PE 2024 (the location has changed since PE 2019).

 

Essentially you add a regword to "Computer\HKEY_CURRENT_USER\Software\Adobe\Elements Organizer\24.0\Organizer

Works like a charm 🙂

 

See screen shot for the regword to add.

Participant
April 2, 2024

Thank you for this. Was going crazy looking for the fix. Like others - "worked like a charm".