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EmHP
Participating Frequently
April 26, 2017
Question

Elements Organizer - Photo Downloader not connecting to devices?

  • April 26, 2017
  • 4 replies
  • 2840 views

Hi Suddenly for the last two days my Elements Organizer 13 - Photo Downloader will not connect to either my Samsung Galaxy S6 phone or my Canon EOS 70d camera.

I can select the devices however I'm just getting the "connecting to device - please wait" message but nothings happening no matter how long I wait.

I'm running Windows 10 on PC, I've rebooted PC & phone but still wont work.

Does anyone have any suggestions on how to fix this??

Thanx

    This topic has been closed for replies.

    4 replies

    jayw39702888
    jayw39702888
    Participant
    May 27, 2017

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    ajays74965046
    ajays74965046
    Participating Frequently
    May 25, 2017

    Hi,

    As you are getting same issue with two different devices, please try a different cable to connect the devices to your computer. Also, you may try inserting the camera/ memory card directly to the computer (if it has a memory card slot) and check if the program detects the card.

    Thanks and regards

      MichelBParis
      MichelBParis
      Legend
      May 25, 2017

      I have got similar problems, but only from Android smartphones on Windows 10. Same message. Sometimes I get another message from my phone asking if I agree to the download... but not always.

      Whatever the reason, I agree with the above suggestion to use a card reader instead.

      For downloading from my phone, I have stopped trying to download via cable or card reader. I use the 'share' options of my phone to send my files to DropBox, OneDrive or similar. The advantage is that once the photos are 'in the Cloud', I have both computers synced which automatically download the files. What is in the Cloud can be seen from any authorized device.

      E
      EmHPAuthor
      Participating Frequently
      May 27, 2017

      Thank you for your suggestion I do have my photo's going to Google photo's since having this issue but I'm unsure how to get them from Google Photo's back to my elements organizer - will google and see what I can find thanx again 

      Dhananjay Sati
      Dhananjay Sati
      Participating Frequently
      May 4, 2017

      Hi EmHP,

      Please create a new catalog by importing few pictures just for testing the issue. If your device is working in the new catalog then we can move towards a different direction.

      Thanks

      Regards

      Dhananjay

        E
        EmHPAuthor
        Participating Frequently
        May 4, 2017

        Cool thanx have tried a new catalog and I'm still just getting the connecting to device please wait message.

        E
        EmHPAuthor
        Participating Frequently
        May 13, 2017

        Do you have any other suggestions as I still am having this issue?? Thanx

        N
        nee.rai27
        Participating Frequently
        April 27, 2017

        Hi EmHP

        Thanks for posting on Adobe forums.

        As I understand you are getting issues with Elements Organizer 13.

        Could you please provide us the following information so that we can help you out?

        - What is the OS / version?

        - For how long have you been facing this issue

        - How it behaved last time before getting this issue ? Did it crash or something abnormal ?

        Regards,

        Neeraj

        E
        EmHPAuthor
        Participating Frequently
        April 27, 2017

        Thank you for your reply I really appreciate your assistance!

        I hope this is the information you need

        Elements is version 13.1

        Windows 10 Home

        Version: 1607

        OS build: 14393.1066

        I downloaded photos/videos on the 23rd April with no issues, since then I'm just getting the "connecting to device please wait" message

        As far as I recall nothing unusual happen prior to it not connecting to my devices 

        Thanx again

        N
        nee.rai27
        Participating Frequently
        April 27, 2017

        Lets try this & see if it resolves the issue

        Please Close the program first. Click on WINDOWS icon on the bottom left corner & Type %appdata% in the search bar. Go to the folder Adobe> Elements Organizer & rename the 13.0 folder to 13.0.old . Relaunch the program & see if that resolves your issue

        Regards
        Neeraj

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