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francesg32224209
Participant
October 2, 2019
Question

Elements starts up, and can use the Organizer

  • October 2, 2019
  • 2 replies
  • 231 views

But whenever I try to open Photoshop Editor, it crashes.  It worked 2 days ago.  I have Windows 10 and made sure that nothing excessive was opened up in the Task Manager.  If I uninstall and reinstall, will this help, or is there another underlying problem?

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    2 replies

    nikunj.m
    nikunj.m
    Legend
    October 2, 2019

    Hi there,

     

    We apologize for the crash issues you are facing while trying to use Photoshop Elements. 

     

    Would you mind resetting the preferences of Photoshop Elements following the steps mentioned in the link below and let us know if that helps?

    https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#Restoredefaultpreferences

     

    Regards,

    Nikunj

    F
    francesg32224209Author
    Participant
    October 2, 2019

    An FYI, it crashes once it gets to reading the Workspace modes.  Only the Organizer is working but that is irrelevant to me since I have my pics organized already, I wanted this for the editing and slideshow features

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