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Ruthiedh
Participant
Jan 11, 2025 4:49 PM UTC
Question

Elements V18 Download to new computer

My most recent purchase is PSE purchased in Oct 2019, V 18.
I tried to download Elements v 18 to my new laptop, but I've loaded it on too many computers. I have two computers I use now, both laptops.  PSE is loaded on one but the newer one doesn't allow it. These are the only two I use and I understand I can't use them at the same time.
How do I get the most recent one working,

2 replies

Greg_S.
Community Expert
Community Expert
Jan 11, 2025 9:29 PM UTC

See this post by an Adobe employee.  It provides the most comprehensive information available for users in your situation.  If you have the program loaded on a computer that is no longer available to deactivate, you may be out-of-luck.    I am still trying to determine under what circumstances the offline activation process will work.  You may want to give this Helpx article a shot first.

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Peru Bob
Community Expert
Community Expert
Jan 11, 2025 6:57 PM UTC

If you have it loaded on a computer that you no longer use, you need to deactivate it on that computer.

Help > Sign out from the Editor menu.

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