Inspiring

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Elements Web banner blocking layers view

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I suddenly have this blue banner (attached) overlaying my open layers images at the bottom of the PSE screen so I can't see or move #4. How can I get rid of it so I can work normally?

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Greg_S.Correct answer

Community Expert

Doesn't it disappear if you click somewhere else on the screen? I just tried it and it disappears immediately.

If you are still having problems, please show us a screenshot of your entire monitor.

You can also try unchecking the box for Enable Soft Notifications in the Edit>Preferences>General tab. (I'm not sure if that box controls it.) And if that doesn't work, uncheck all the boxes in the Adobe Partner Services tab.

Greg_S.

Community Expert

. . . and have you tried doing as @johnsankey suggested which is to click anywhere else on the screen before loading any images?

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Greg_S.

Community Expert

Are you saying that the message is constantly present? Please give us a screen shot of your entire monitor.

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Greg_S.

Community Expert

I don't know of any way to get rid of the Elements Web feature. Have you tried clicking on the Open Elements Web button, as I suggested? Once you have explored the feature, there would be no reason for the blue messages to keep popping up.

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Greg_S.

Community Expert

@amyf43802373 what does not work? I just opened the Elements 2022 Editor and received the following message:

Clicking somewhere else on the screen removed the message.

Elements 2022 also has the same General preferences soft notification checkbox as later versions.

If you are still having problems getting rid of it, simply click on the blue message and allow it to take you to the Elements Web. I'm pretty sure that once you have tried it, the message will no longer appear.

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amyf43802373

Participant

Sorry, meant that disabling that feature does not work. That banner is still there. Is there a way to get rid of the web app/

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Greg_S.

Correct answer

Community Expert

Doesn't it disappear if you click somewhere else on the screen? I just tried it and it disappears immediately.

If you are still having problems, please show us a screenshot of your entire monitor.

You can also try unchecking the box for Enable Soft Notifications in the Edit>Preferences>General tab. (I'm not sure if that box controls it.) And if that doesn't work, uncheck all the boxes in the Adobe Partner Services tab.

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J

johnsankeyAuthor

Inspiring

An additional comment, Greg: if I click somewhere else on the screen before I've done anything, it disappears as you say. But, if I've loaded images and then click elsewhere, it stays put 😟

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