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Bill-Railfan
Inspiring
November 19, 2017
Answered

Elements will not Open JPG files

  • November 19, 2017
  • 1 reply
  • 1615 views

I have Elements 14 and Premier elements 14 using a Windows 10 operating system.  On 11/17/17 my system got very slow and both Adobe programs refused to open jpg files. No error message just would not open, I tried 6 different jpg files including some I have opened in the recent past.  I did a virus scan on 11/18 which was helpful in getting system back to normal speed. The 2 Adobe programs still refuse to open jpg files. I was considering buying Lightroom during this week's sale but I want to get Photoshop elements back to normal first.

    This topic has been closed for replies.
    Correct answer Peru Bob

    Try resetting the preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    November 20, 2017

    Try resetting the preferences:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    B
    Bill-RailfanAuthor
    Inspiring
    November 20, 2017

    Thanks for the help. Your advice worked.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 21, 2017

    You're welcome.

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