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unclejeff
Participant
April 27, 2021
Question

Email Scam re: PSE

  • April 27, 2021
  • 4 replies
  • 516 views

Is this a scam

AdobeCareLive24x7@outlook.com

In a private email said I could email direct for support. Anyone familiar with this ?

I got to the point where I said I was prepared to upgrade and received this:

"We have to generate the invoice first for PSE & PRE 2021.

So, kindly provide your Full Name, Email ID, Phone Number, Address and Area Postal Code."

    This topic has been closed for replies.

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 27, 2021

    If you wish to upgrade Photoshop Elements, go directly to Adobe.  Do not use 3rd parties.

    https://www.adobe.com/products/photoshop-elements.html

     

    Nancy O'Shea— Product User & Community Expert
    unclejeff
    unclejeffAuthor
    Participant
    April 27, 2021

    Well that is what I did. I was suspecting that it was wrong from the start, did not let go any sensitive information and after I reported him and told him so, he still asked for more !

    Nancy OShea
    Community Expert
    Community Expert
    April 27, 2021

    Real Adobe employees NEVER use Outlook, Gmail, Yahoo or Skype to contact customers.

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    April 27, 2021

    Yes, that is a scam... you need to post the ID of the person who sent you the PM (Private Message)

     

    This is YOUR ID https://community.adobe.com/t5/user/viewprofilepage/user-id/7413939

     

    So post the scammer's ID in that format

    unclejeff
    unclejeffAuthor
    Participant
    April 27, 2021
    Ko.Maruyama
    Community Expert
    Community Expert
    April 27, 2021

    Beware Phishing attempts from any correspondence not coming directly from Adobe.

    "outlook.com" should be your first clue that this is not legitimate.

    You can always call Adobe or check your CreativeCloud account through the official Adobe website.

    https://creativecloud.adobe.com