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M
MosesKnows
Participant
December 29, 2016
Question

enhance/adjust facial features only shows a blank screen with a circle where the face is. What need i do to correct this so i can see the picture i am editing?

  • December 29, 2016
  • 2 replies
  • 742 views

enhance/adjust facial features only shows a blank screen with a circle where the face is. What need i do to correct this so i can see the picture i am editing?

    This topic has been closed for replies.

    2 replies

    VikasSharma01
    VikasSharma01
    Participating Frequently
    January 2, 2017

    Please let me know if you are working on Windows or on Mac? Will it be possible for you to share the screenshot?

    You can try following steps to resolve this type of problem:

    Troubleshoot Adjust Facial Features in Photoshop Elements 15

    Let me know if above solution does not work for you.

    Thanks,

    Vikas

    M
    MosesKnowsAuthor
    Participant
    January 2, 2017

    I am having the problem with windows7.

    For a screen shot just picture a blank colored screen with a circle where the face in the file is located.

    The driver is current.

    The following suggestion has not been tried because I don’t know to install without double-byte characters. I ran set-up and it installed with no additional assistance from me.

    This issue occurs if the installation path includes double-byte characters. To resolve this issue, install Photoshop Elements or Adobe Premiere Elements on a custom path with no double-byte characters in it.

    I would appreciate any productive suggestions.

    Thank you,

    Moses

    VikasSharma01
    VikasSharma01
    Participating Frequently
    January 2, 2017

    Thanks for the information Moses.

    If the issue is not resolved even after installing graphic card driver from manufacturer`s website, please try to manually clear the preference in case it has got corrupted.

    For clearing the preferences,follow these steps:

    1. Close the PSE application.

    2. Navigate to following path:

    C:\Users\<USERNAME>\AppData\Roaming\Adobe\Photoshop Elements\15.0\Plugins\

    and manually delete 'Adobe FAL Liquify PSE Prefs' file.

    3. Relaunch the application and try the feature.

    This issue occurs when application is not able to generate the preview using the graphic card of your machine. This feature can also be used without taking help of graphic card by unchecking the following preference:

    Edit>Preferences>Performance: Use Graphics Processor for Adjusting Facial Features

    Thanks,

    Vikas

    laurah39238148
    laurah39238148
    Participant
    January 1, 2017

    Same issue here.  It opens a maroon box with circles. 

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