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Spif45
Participating Frequently
June 3, 2019
Question

Epson Print Banding Problem On Mac

  • June 3, 2019
  • 1 reply
  • 1086 views

I use a Mac desk top computer macOS Mojave 10.14.5 with an Epson Stylus Photo RX500 printer which has always given perfect results when printing photos or images edited with PSE 11 but, it might be a coincidence, since updating to Mojave my prints show horizontal banding. I have been in touch with Epson who have persevered with help and discovered that if I use their Easy Photo Print software, I can still get a perfect print. They reckon that the Epson software downloaded with updates from App Store is up to date and they suggest that the problem is with the PSE11 software.

Can anyone offer a solution please?

    This topic has been closed for replies.

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    June 4, 2019

    Hi Spif45,

    That isn't a great user experience as PSE 11 is not printing correctly, we're sorry to hear about this. Let us help make it right.

    Most likely, this is a Color Management or printer driver related issue. Do you have Photoshop Elements current set to control Color Management, or the Printer? If Elements is handling the Color Management, are you using the correct profile for this printer and the paper type you are using? Also, update the printer drivers from the manufacturer's website.

    To check your color management settings, in the Elements print dialog, click the "More Options" button down at the bottom. Then choose "Color Management" from the list of options on the left.

    Thanks,

    Akash

    S
    Spif45Author
    Participating Frequently
    June 4, 2019

    Hello Akash

    I have tried both settings letting Elements handle Colour Management and letting the printer handle Colour management. The results ar the same.

    I am definatly using the correct profile for the printer and the correct paper shown in the settings. The printer driver is up to date.

    I have been through all the settings with Epson who can find no fault in the settings and suggested I contact you as it might be a fault with the way Elements was working.

    As a final test, they asked me to print an image using their Easy Photo Print software. This gave a perfect print with no banding.

    Regards

    Brian

    hatstead
    hatstead
    Inspiring
    June 4, 2019

    Suggest that you reset preferences to default. It may, or, may not fix it. Nothing to lose.

    Go to Edit>Preferences>General and look for this:

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices