Participating Frequently

Question

Erreur d'importation HEIC dans Photoshop Elements Organizer 2024

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Bonjour à tous,

Je suis en phase d'essai de Photoshop Elements 2024 sur Mac (12.7.4).

J'ai des fichiers .HEIC en provenance de mon Samsung Galaxy S23.

Le Mac les lit très bien, de même je peux les modifier dans l'éditeur de photo de Photoshop Elements.

Mais impossible de les importer dans l'organizer.

J'ai un message qui me dit que les fichier est endommagé ou pas supporté. (Voir capture d'écran)

J'ai essayé avec des .HEIC en provenance d'un iPhone et ça fonctionne très bien.

Une idée?

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99jon

Legend

I believe Adobe rolled out an update for Lightroom and Photoshop when Samsung switched to HEIC capture. Not sure about Elements but interesting that the files are recognized in the Editor but not the Organizer.

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Jeff Arola

Community Expert

I guess it depends on which camera was used to take the .HEIC images.

When you have one of the .HEIC images open in the Photoshop Elements Editor and go

to Image>Resize>Image Size, what do the Pixel Dimensions read?

You can also see the Pixel Dimensions if you right click one of the .HEIC files in Finder and click Get Info, then under More Info read the Dimensions.

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antro31Author

Participating Frequently

Here are the informations got from mac Finder on one image that does not import:

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antro31Author

Participating Frequently

I don't find the image too big.

Note that I checked with another HEIC image that imports correctly. A key difference is related to the colorspace, which is sRGB IEC61966-2.1 for Samsung and Display P3 for an iPhone.

I also checked with an image from a S21FE, same colorprofile (sRGB IEC61966-2.1) than for S23, same error importing.

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Greg_S.

Community Expert

The S23 takes very high resolution photos. In Windows, such photos may be rejected as exceeding the maximum size. I don't know if there is a similar issue for Macs. I will ping @Jeff Arola, another community expert who may have more knowledge about this.

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MichelBParis

Legend

Je n'utilise pas le format HEIC moi-même, mais j'ai trouvé ce doc d'aide:

https://helpx.adobe.com/fr/elements-organizer/using/import-media-iphoto-library-mac.html.

Je ne suis pas sûr que l'organiseur puisse importer et gérer ce format directement.

Pour info;

J'ai téléchargé un fichier exemple en HEIC sur le net et je peux l'ouvrir dans l'éditeur ou l'importer dans l'organizer, mais si je veux le modifier, il me propose le format psd... et sauve le résultat dans un jeu de version sans changer l'original.

J'ignorais que le S23 pouvait sortir du HEIC.

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MichelBParis

Legend

Last discoveries:

My wife has just changed her smartphone for an S24 Samsung.

As expected, there is no option to output HEIC format files, but Samsung choice has been to introduce an "Expert Raw" option for that range of cameras. The raw format is DNG. As indicated in the Camera raw forum, the format for all lenses of the S24 is supported in ACR 16.2.

No HEIC.

More info when I have some time to test and discover...

https://www.samsung.com/uk/explore/photography/3-reasons-why-you-should-shoot-with-expert-raw/

https://www.samsung.com/fr/explore/photography/3-reasons-why-you-should-shoot-with-expert-raw/

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