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Participant
September 7, 2017
Question

Error 116

  • September 7, 2017
  • 1 reply
  • 629 views

Every time i try to install photoshop this comes up :

Exit Code: 116

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '116' occurred while download

FATAL: Error occured in install product workflow with error code 116 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=ACR&version=9.12.1&platform=win32&build=9.12.1.104,P:-190,PS:32,G:-70}

what do i do ??

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1 reply

99jon
Legend
September 7, 2017

Are you using Photoshop CC ?

This error means something went wrong with the installation package or during download.

  1. Re-start your computer
  2. Temporarily disable any anti-virus, internet security, fire wall
  3. Try installing again
  4. If successful re-enable security