Error 501 While Installing Photoshop Elements 2020

Question

Hello Everyone,I am having trouble installing PSE 2020 on a brand new Win 10 Home 64 bit version 1909 computer.I downloaded the installer from my Adobe account.On the first 3 attempts the installer became stuck at various percentages of installation - 42%, 14%, 9%.I did a Windows System Restore to just before the first attempt.Subsequent attempts now result in "Error 501" saying Photoshop Elements cannot be installed now with no other details as to why.I Googled Error 501 and it tells me that a resource that the installer needs to modify is currently used by another app and to check the PSE installation log file to see which app to close.I cannot find the log file anywhere.  Can someone please advise where it is located?Computer Details:Win 10 Home 64 bit version 1909CPU: Intel core i7 9th GenRAM: 16GBVideo card: NVIDIA GeForce RTX 2060 with 6GB dedicated video memoryPSE installation is onto a SSD.Can anyone please advise on how to fix this installation issue?Any help or suggestions much appreciated,David

divy_jain · Answer

Dear User,You may try installing by following below listed steps :1. Goto https://helpx.adobe.com/in/download-install/kb/photoshop-elements-downloads.html2. Scroll down to Adobe Photoshop Elements 2020.3. Click on "Download 64-bit" 4. "PhotoshopElements_2020_LS30_win64_ESD.zip" file would be downloaded onto your system.5. Unzip/Extract the file and move to the directory where you have unzipped it6. Double-click on Set-up.exe.7. Follow the on-screen instructions. Hope this helps resolve your query. Regards,Divy Jain

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