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lisam92691917
Participant
December 26, 2018
Answered

Error code 1 while installing Elements 2019

  • December 26, 2018
  • 2 replies
  • 8618 views

I purchased PSE 2019 and a few minutes into the installation I get a pop-up that says:

Sorry, installation failed

An unknown error has occurred. (Error Code:1)

There is a get help link, but it brings me.to the error code page.  Error code 1 says:

Core components failed to install/update.  Solution: Download the latest version of the installer and try again. 

I downloaded 2019 from the website and got the same error.

I'm running Windows 10.

Thanks

    This topic has been closed for replies.
    Correct answer lisam92691917

    I reset some settings on Windows 10 and was able to load the software successfully.

    Thanks anyway.

    Sent from Outlook

    2 replies

    P
    patriciat91164400
    Participant
    April 27, 2019

    I tried repeatedly to download Elements 2019 from the Adobe website to my Windows 10 desktop. It failed to install, no reason given. I searched for answers. Found none. Restored to earlier date. Nothing. Closed virus protection. Nothing. Disabled unnecessary files in Task Manager Startup. Nothing. Tried to delete Creative Cloud because I seemed to notice somehow that it was a problem. Not allowed to delete. The list goes on, but to cut to the chase, I purchased CD from Best Buy, thinking that would solve the problem. Failed to install, no reason given.  Moved the files from the CD to install from desktop. Failed to install, no reason given. I have worked on this for two solid days.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    April 29, 2019

    Hello,

    Please accept our sincere apologies for the inconvenience you had to face.

    Request you to download the Log Collector tool and share the logs with us.

    Log Collector Tool

    Also, please navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file with me.

    (You can upload the logs to Dropbox/any other preferred cloud and share the link with me via PM. I'll have the team investigate this issue on priority.)

    Meanwhile, you can download Photoshop Elements 2019 from this link: www.adobe.com/go/elements-esd

    Let me know if you need any further assistance.

    Thanks,

    Medha

    P
    patriciat91164400
    Participant
    April 29, 2019

    Thank you for contacting me. I appreciate your offer and will try to get to the uploads later; however, I am running 4 days behind on a looming deadline project and cannot take time now to follow up with you. My apologies, but thank you for offering.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    January 3, 2019

    Hello,

    Please accept our sincere apologies for the inconvenience you had to face.

    Request you to download the Log Collector tool and share the logs with us.

    Log Collector Tool

    Also, please navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file with me.

    (You can upload the logs to Dropbox/any other preferred cloud and share the link with me via PM)

    Meanwhile, you can download Photoshop Elements 2019 from this link: www.adobe.com/go/elements-esd

    Thanks,

    Medha

    L
    lisam92691917AuthorCorrect answer
    Participant
    January 3, 2019

    I reset some settings on Windows 10 and was able to load the software successfully.

    Thanks anyway.

    Sent from Outlook

    peterm57522787
    peterm57522787
    Participant
    January 13, 2019

    I have the same problem… Would be very helpful if you could specify the changed settings. Thanks!

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