Participant

Question

Error Code 213:11

Forum|Forum|8 years ago
June 13, 2017
1 reply
1556 views

I had to reinstall my PSE 13 on my computer due to a computer crash and now when I try to open it I get this configuration error: A problem occurred with the licensing of this product. Restart and relaunch this product. It still appears after I relaunch. Error: 213:11 Any suggestions?

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Community Manager

Community Manager

Hi curlycuezy,

Thanks for posting in Adobe forum.

I understand you are facing issue while launching Elements and getting an Error Code 213:11

It seems you do not have correct permissions on the SLstore folder.

Could you please follow the steps mentioned below :

- Navigate to C:\ProgramData\Adobe

- Right-click the SLStore folder and choose Properties.

- Deselect the Read-Only checkbox.

Hope this helps

Thanks

Regards

Dhananjay

Participant

How do you navigate to C:\ProgramData\Adobe ?

Little_Pale_Face

Inspiring

I think he means use Windows File Explorer to locate that folder

The folder ProgramData is normally hidden - in file explorer go to the View menu and check the box that says "Hidden items"