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WoolyK
WoolyK
Participant
May 2, 2026
Question

Error Installing Phtotoshop elements 2020

Windows 11 Download and install Photoshop Elements keeps interrupting with the following error message ‘No Network connection’ even though there is internet connection.

 

Error log as follows

05/02/26 11:26:04:220 | [INFO] | 17536 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 17728 | Exiting hdpimInstallProduct with status '0'
05/02/26 11:26:05:425 | [ERROR] | 17536 | HDSetup | HDPIM | AppManifestDownloader |  | HDPIM | 17736 | Retryable error '118' occurred while download 
05/02/26 11:26:05:769 | [INFO] | 17536 | HDSetup | HDIM | ApplicationContext |  | HDIM | 17732 | Exit Code: 118
-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 1 error(s), 0 warnings(s) 

ERROR: Retryable error '118' occurred while download 
 

 

2 replies

Glenn 8675309
Glenn 8675309
Legend
May 2, 2026

Key Solutions for Installation Errors:

  • Switch to Wired Connection: If using Wi-Fi, connect your computer directly to the router via an Ethernet cable, as this often bypasses server connection errors.
  • Disable Security Software: Temporarily disable firewalls and antivirus software, which can block the installer from communicating with Adobe servers.
  • Run as Administrator (Windows): Copy the installer files to your desktop, right-click Setup.exe, and select "Run as administrator" to bypass permission restrictions.
  • Clear Proxy Settings (Mac/Win): Check network settings to ensure no proxy servers are configured, as these can interfere with connectivity.
  • Check/Clean Disc: If installing from a CD/DVD, clean it gently from the center outward and ensure the drive is functioning. 
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WoolyK
WoolyKAuthor
Participant
May 2, 2026

Note: I have a registration and have stepped through the registration/logon and downloaded the .exe first. It after this that it begins install and then shows a network connection error???


 

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