error message

Hi ruth v,

Thanks for posting in Adobe forums.

I understand you are facing issue while scanning in Adobe Elements.

Please check at what point of time you are facing issue while scanning after following the steps below:

- To import photos from a scanner in Photoshop Elements 13 directly into the Organizer, ensure your scanner is correctly connected and configured to work with your computer. This often involves downloading the most recent scanner driver available for your particular type of scanner.

- Open the Photoshop Elements Organizer window and then select “File| Get Photos and Videos| From Scanner…” from the Menu Bar or click the “Import” drop-down button at the left end of the Shortcuts Bar and select the “From Scanner…” command to open the “Get Photos from Scanner” dialog box.

- Use the “Scanner” drop-down to select the scanner from which to import the photo.

- If you see the words “None Detected” shown in this drop-down list, double-check that your scanner is properly connected to your computer and turned on.

- The default folder into which the scanned photos will be saved is shown below the “Save Files In” label.

- To change this location, you can click the adjacent “Browse…” button to open a “Browse for Folder” dialog box.

- Use this dialog box to navigate to, and select, the folder into which you want to save the scanned image.

- Click the “OK” button in the “Browse for Folder” dialog box to set your newly selected folder destination.

- Use the “Save As” drop-down to select which file format type you want to use to save the scanned image.

- If you select the “jpeg” choice from this drop-down menu, use the adjacent slider to set the quality of the image by dragging the slider left, to decrease the quality, or right, to increase the quality.

- To scan the image and import it into the Organizer, click the “OK” button at the bottom of the “Get Photos from Scanner” dialog box.

- Depending on the scanner driver you have installed, you may see another scanner-dependent dialog box appear where you can specify any additional scanner settings. Follow the instructions shown in any dialog boxes that appear to finish scanning the image and importing it into the Organizer window.

You can also check this article for reference.

Thanks

Regards

Dhananjay

Hi,

Request you please mention the contents of error message here or post the screenshot of the same.

In case you are using the same file everytime in second try then please try it with some other file to be sure that if it is the issue of the file or something else.

Waiting for your response to assist you further.

Thanks,

Arshla