Skip to main content
N
Nancy_H_
Participating Frequently
February 20, 2019
Answered

Error Message Rejecting File Save Name

  • February 20, 2019
  • 2 replies
  • 932 views

I'm using Elements 2019 and can not save an edited image with a different name.

Whether I choose Save or Save As; or check the Save as Copy box or not; the error code is the same for all choices and says it can not find the file. It also  gives me the same error message if I try to save the image first without making any edits to it.  

For instance is says can not find D:/Pictures/IMG_1234 Copy.jpg, Check file name and try again.

Of course it won't find it, I'm trying to rename it!

Thanks for any suggestions.

Dead in the Water.

    This topic has been closed for replies.
    Correct answer Medha_Sharma

    Hello Nancy,

    Thanks for trying out the suggested steps.

    Request you to try out the solution 2 mentioned in this video.

    Photoshop Error Message... - YouTube

    Though the video is regarding the same issue in Photoshop, it might be of some help in your case. Please note that when you reach the 'Allow an app through Controlled folder access' step, you need to select the PhotoshopElementsEditor.exe file. This exe file could be found at C:\Program Files\Adobe\Photoshop Elements 2019

    Please try this out once and let me know if it offers any help.

    Also, we'd like to thank you for bringing the security issue to our notice. We would never ask for your serial number so please refrain from sharing it with any individual.

    Thanks,

    Medha

    2 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    February 22, 2019

    Hello,

    Please accept our sincere apologies for the inconvenience you had to face.

    Could you check if you have sufficient space in your hard disk?

    Also, check if your scratch disks are full. Photoshop Elements scratch disks, plug‑ins, and application updates

    Let me know if your issue is resolved.

    Thanks,

    Medha

    N
    Nancy_H_Author
    Participating Frequently
    February 22, 2019

    Thank You Medha,

    I have a brand new computer running Windows 10.  It has a separate 2TB drive solely for my photos and 32GB RAM. There's plenty of room there!.  The Scratch Disk has 858 GB to work with and the RAM assigned to PS Elements is 20946 MB. That's at the top end of the recommended amount. .

    I tried another idea I had, which was to make sure the file was uploaded into the Organizer first, but that didn't do it either!

    I think something else is going on.

    ~Nancy

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 20, 2019

    Try saving to a different drive.

    N
    Nancy_H_Author
    Participating Frequently
    February 22, 2019

    Thank You Peru Bob for responding.

    Sadly your suggestion did not work.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 22, 2019

    As Medha_Sharma  suggested, is ther enough free space on the drive?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices