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MeesterChris
MeesterChris
Known Participant
Feb 15, 2023 9:39 PM UTC
Question

Error: No more virtual tiles can be allocated

Upgraded to Elements and Premiere 2023

 

I am on Win 10 on a powerful PC with a high enf Nvdia card 

 

Every day I get the message "No more virtual tiles can be allocated"

 

I have changed my scratch disc around as some suggested in 2019 to no avail whatsover

I have four drives, none are full

Contacted support twice, asked for my regustration numbers and never got a reply (hopeless support)

 

I have tried running as adminsistrator, no difference. I believe it it is auto create module doing this.

I oncve saw a registry edit trick on YouTube, it did nothing.

 

Any ideas please?

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13 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Feb 23, 2023 10:56 PM UTC

. . .  and have you tried any of the other suggestions that you said you would try? 

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MeesterChris
MeesterChrisAuthor
Known Participant
Feb 24, 2023 9:03 AM UTC
Yes
now time will tell if they work


*Chris Wheatley*
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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Feb 17, 2023 5:12 PM UTC

Are you running any other software while working with Elements?

How much RAM do you have?  
Does the problem arise every time you launch the Editor?  If not, please give more details about when it happens.  And does it happen after a fresh boot with no other programs running?
Have you tried turning off the C drive as a scratch disk?

Have you tried turning off Media Analysis in preferences?

If you haven't tried it yet, uninstall and reinstall the program. When you uninstall, select the option to delete preferences when it pops up. 
Finally, have you tried phoning support at the numbers I gave you earlier?

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MeesterChris
MeesterChrisAuthor
Known Participant
Feb 17, 2023 5:36 PM UTC

Are you running any other software while working with Elements?

No

How much RAM do you have?  

48Gb
Does the problem arise every time you launch the Editor?  If not, please give more details about when it happens.  And does it happen after a fresh boot with no other programs running?

It happens at any time, I even when the program is not running, I assume a background process


Have you tried turning off the C drive as a scratch disk?

yes and every other option chosen and deselected, no change

Have you tried turning off Media Analysis in preferences?

Not yet, but that would kill functionality, I guess I have to.

If you haven't tried it yet, uninstall and reinstall the program. When you uninstall, select the option to delete preferences when it pops up.

I will try that
Finally, have you tried phoning support at the numbers I gave you earlier?

Not had a reply yet, the UK numbers are not answered, school half term time, maynbe next week, rather busy myself at the moment.

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    MeesterChris
    MeesterChrisAuthor
    Known Participant
    Feb 23, 2023 2:55 PM UTC

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Feb 16, 2023 10:31 PM UTC

    @MeesterChris said:  Contacted support twice, asked for my regustration numbers and never got a reply (hopeless support)

    How did you contact support?  Did you give your registered serial number in reply?  Did you purchase from Adobe?

     

    You can start a support chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

     

    When exactly does the message pop up? (On launch or when you take some specific action?)  What happens when the message pops up?  Can you dismiss it without any consequence or is this preventing you from editing in the Editor?  Please give us a screenshot.

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    MeesterChris
    MeesterChrisAuthor
    Known Participant
    Feb 17, 2023 1:33 PM UTC
    Yes
    Yes and Yes

    The program is usable and if you research the issue on the help system, you
    can see it has happened many times before in 2017 to 2019, with no
    solutions, as I said.

    Sadly I have it with Elements 2023

    And no, the direct Adobe help line does not respond after asking me for the
    serial numbers. TWICE.
    --

    Chris Wheatley
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    Steve Grisetti
    Legend
    Feb 16, 2023 2:27 AM UTC

    Could it possibly be "virtual files" rather than "virtual tiles"?

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    Feb 16, 2023 2:51 AM UTC

    When I google for "No more virtual tiles can be allocated" there are results that link to older versions of Photoshop, not the Elements version.  As this is technically complex my suggestion is to start an "online chat" session with Adobe techs at https://helpx.adobe.com/contact.html?rghtup=autoOpen

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